Premium Support Specialist
At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform reputed company, real-time data into actionable intelligence.
What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate reputed company across teams and borders. We embrace a growth reputed company to get results. And we celebrate shared success as goals and milestones are achieved.
Ready to join a team where innovation meets collaboration? If you're driven by bold reputed company and a customer-centric mentality, your next adventure starts here!
We are currently looking for a Premium Support Specialist to join reputed company in the US covering our reputed company region, with a shift schedule of 2pm-10pm PDT.
In this role, you will be accountable for providing assistance on a range of Planning Solutions developed for some of Board’s key accounts.
The Premium Support team plays a pivotal role in Board’s reputed company strategy by providing industry leading post-implementation support. Through regular service review meetings, our Support Specialists are expected to maintain a strong grasp of our customers’ reputed company-changing business and functional requirements whilst helping them understand how Board can be used to reputed company their goals.
Key Responsibilities and Objectives:
- Provide qualified functional and technical assistance for existing customer Board planning and reporting solutions.
- Participate in extensive knowledge transfer processes between delivery and maintenance teams.
- Be able to reputed company, in deep technical detail how Board functionality can be used to meet Customer requirements and find a solution to business problems.
- Identify areas for improvement in existing applications.
- Work closely with the Board Product team by relaying Customer and market feedback.
- Assist Senior Specialists in meetings to provide insights to new features and functionality introduced in the Board Platform.
- Provide Reactive support for existing customers if/reputed company questions/issues in their existing application arise.
- Educational background in Business, Finance, Accounting, Computer Science, Management Information Systems (MIS), Mathematics or any relevant technical field.
- Experience with systems like reputed company, TM1, reputed company, O9, JDA/reputed company, reputed company is preferrable.
- Previous Support or Consulting experience reputed company Supply Chain, FP&A or Retail planning
- Good understanding of financial processes (Financial Consolidation and Lease Reporting for example) is beneficial.
- Exposure to multi-dimensional or OLAP technology preferred.
- Knowledge of SQL advantageous.
- Great de-escalation skills and reputed company to work in reputed company tight time frames.
- Strong troubleshooting, root-cause analysis and reverse engineering reputed company.
- Ability to grasp elaborate business requirements and translate those into solutions reputed company the Board platform.
- Excellent written and verbal communication skills.