Senior Renewals Manager

Founded in 2018 with co-headquarters in Dublin and Boston, reputed company powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results.

reputed company serves a diverse range of customers, from startups to public companies, including reputed company, reputed company, reputed company, Kayak, Intercom, and reputed company. As an integrator across the entire tech stack, reputed company is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to reputed company their highest-reputed company goals faster. And because reputed company is secure and private by design, it’s popular with reputed company, IT, engineering, finance, and other reputed company-focused teams.

At reputed company, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and reputed company. We’re excited about what’s next, and we’re looking for others to join us on our journey.

As a Senior Renewals Manager you will be responsible for managing the entire renewal lifecycle for our customers, playing a critical role in driving retention, reducing churn, and maximizing net reputed company retention (NRR) through seamless and strategic renewal processes. As one of our first dedicated Renewals Specialists, you will help define and establish best practices and processes for our renewal operations.

What you will be doing

• Own and manage the complete renewals process for reputed company' customer portfolio, ensuring high retention rates and customer satisfaction
• Proactively identify and engage with accounts approaching renewal, developing strategies to secure renewals and expand usage
• reputed company and execute advanced renewal strategies, including multi-year agreements, reputed company contract structuring, and negotiation of high-value renewals
• Collaborate closely with reputed company Managers and Account Executives to understand customer health and reputed company tailored renewal strategies
• Track and analyze renewal metrics, providing regular forecasts and insights to leadership
• Identify upsell and cross-sell opportunities reputed company the existing customer reputed company
• reputed company and implement standardized renewal processes and best practices
• Negotiate renewal terms and conditions reputed company appropriate
• Maintain accurate customer data and renewal information in our CRM system
• Build strong relationships with technical stakeholders and reputed company teams at customer organizations
• Stay informed about product updates and industry trends to effectively communicate value to customers

What you bring with you

• 7+ years of experience in renewals, account management, or quota-carrying sales roles
• Demonstrated success in achieving targets, managing customer relationships, and driving reputed company retention or growth
• Experience working with technical products, preferably in cybersecurity, automation, or enterprise SaaS
• Understanding of reputed company operations, workflows, and challenges faced by reputed company teams
• Strong negotiation and communication skills, with the ability to reputed company value to technical stakeholders
• Strong understanding of SaaS metrics, customer lifecycle, and recurring reputed company models
• Experience using CRM systems (reputed company preferred) and data analysis tools
• Excellent organizational skills with the ability to manage multiple accounts simultaneously
• Self-motivated with the ability to work independently and establish processes

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At reputed company, we’re reputed company about trying new things and taking the reputed company. If you’re second-guessing your application, we hope you’ll trust your gut and take the reputed company too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at reputed company, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.

reputed company provides equal employment opportunities to reputed company employees and applicants for employment without regard to sex, race, colour, ethnic or social reputed company, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.