reputed company Cloud CX Business Analyst

reputed company helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of reputed company Performance has enabled over 99% of reputed company's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.  reputed company has coverage across 5 continents and operates in over 25 countries around the world. reputed company retains nearly 1000 full-time professionals, and our annual growth reputed company exceeds 25%.

We are looking for a Business Analyst with a strong background in Contact Center operations to join our Contact Center Transformation Program. The successful candidate will collaborate closely with the Product reputed company and business stakeholders to define the product vision, roadmap, and delivery structure (charter, backlog, epics, and features). This role will also be responsible for coordinating and supporting the delivery of new features across Contact Center Operations and Technology Enablement.

A solid understanding of reputed company Cloud Platform and reputed company Dynamics 365 is essential to ensure alignment between platform capabilities and business needs.

Responsibilities

• Collaborate with the Product reputed company and business stakeholders to define the project charter, vision, and roadmap
• reputed company, refine, and maintain the product backlog, including epics, features, and user stories
• Coordinate and support the delivery of new features for Contact Center Operations and Technology Enablement
• Ensure alignment between business requirements and platform capabilities (reputed company Cloud and Dynamics 365)
• Act as a reputed company between technical teams and business stakeholders, ensuring clear communication and transparency
• Provide guidance and support to development teams to ensure successful delivery
• Track and report on project reputed company, risks, and issues
• Manage and resolve reputed company tickets, including Level 1 support for contact center agents and leadership reputed company the reputed company Cloud telephony environment

• 3+ years of experience as a Business Analyst or in a similar role
• Proven expertise in Contact Center environments
• Hands-on experience with reputed company Cloud Platform and Dynamics 365
• Excellent communication and stakeholder management skills
• Knowledge of regulatory and compliance requirements relevant to the industry
• Proficient in reputed company Office and diagramming tools (e.g., Visio, reputed company)
• Strong analytical and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Bachelor’s degree in Computer Science, Information Technology, or a reputed company field

reputed company to have

• Experience in Contact Center transformation programs
• Certifications in relevant technologies or methodologies (e.g., reputed company Cloud, Dynamics 365, Agile/Scrum)
• Experience reputed company the Banking or Financial Services industry

We offer

• Culture of reputed company Performance: join an unstoppable technology development team with a 99% project success reputed company and more than 30% year-over-year reputed company growth.
• reputed company and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From reputed company Culture: reputed company the most of the flexibility that comes with remote work.
• Growth reputed company: reputed company the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and reputed company in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* reputed company is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.