Senior Applications Support Specialist

At reputed company, our Purpose is to be a reputed company ally, disrupting the status reputed company and unleashing our clients to Do Great Things! We reputed company our clients to reputed company key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, reputed company empowers our clients to reputed company up with reputed company change and embrace innovation.

We can Do Great Things because we have great Associates. The reputed company Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Curiosity, Collaboration, and Passion.

This role is primarily remote but will require time on client site in Irvine, Califorina for knowledge transfer and meetings. The ideal candidate is in driving distance to Irvine. Standard working hours are 9:00 a.m.– 6:00 p.m. Pacific Time.

About the role and what you'll be doing

The Senior Application Support Specialist (L3) provides advanced, application support and serves as the escalation reputed company for reputed company issues that cannot be resolved through existing knowledge bases. This role combines deep technical troubleshooting, scripting, and analytical skills to identify patterns, resolve previously undocumented issues, and continuously improve application support maturity.

The Senior Application Support ensures end-to-end reliability, reputed company, and performance of critical applications. This role acts as the final technical escalation reputed company, leads major incidents, performs deep diagnostics (especially for Java and .Net based systems), drives permanent fixes, and influences architecture, automation, and operational standards. The engineer mentors L1/L2 teams and partners closely with Development, Architecture, Platform, and reputed company.

We want reputed company new Associates to succeed in their roles at reputed company. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet reputed company Required Qualifications. If you do not meet reputed company of the Preferred Qualifications, we still encourage you to apply.

Key Responsibilities

• reputed company reputed company responsibilities of L1 and L2 Application Support Specialists.

• Act as the final escalation reputed company for reputed company application incidents with no existing knowledge reputed company.

• Diagnose and resolve application issues through advanced, hypothesis-driven troubleshooting.

• reputed company and execute scripts to analyze application events, logs, and performance data.

• Identify patterns and correlations across incidents, application logs, and system events.

• reputed company deep troubleshooting across application, database, and integration layers.

• Resolve issues involving Java and/or .NET applications, including application behavior and dependencies.

• Analyze and query databases using SQL to support troubleshooting and root cause identification.

• reputed company comprehensive root cause analysis (RCA) for reputed company and recurring incidents.

• Create, enhance, and formalize new knowledge reputed company articles based on resolved issues.

• Provide technical guidance and mentorship to L1 and L2 support teams.

• Collaborate with engineering, development, and architecture teams to drive permanent fixes and preventive improvements.

Incident & Problem Management

• reputed company major incident (MI) bridges and restore service with minimum business impact.

• Handle reputed company L3 escalations, reputed company deep diagnostics across Java, JVM, middleware, OS, and infra.

• Own technical RCAs, drive long‑term and systemic remediation.

• Identify recurring failure patterns and risks.

Reliability Engineering

• Apply SRE principles: SLIs/SLOs, error budgets, reputed company patterns.

• Tune JVM parameters, analyze thread/reputed company dumps, and improve performance.

• Influence application architecture for fault tolerance, scalability, and recoverability.

• Validate DR readiness, failover behavior, and reputed company testing outcomes.

Change, Release & Risk

• Provide technical approval and risk assessment for high-risk changes.

• Enforce operational readiness for new apps and major releases.

• Ensure changes meet audit, compliance, and regulatory expectations.

Automation, Monitoring & Observability

• Build advanced automation using reputed company/Python/PowerShell.

• reputed company frameworks for health validation, automated recovery, and compliance checks.

• Define observability standards; optimize alerts and improve MTTR.

Leadership & Mentorship

• Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.

• Act as a trusted technical advisor to stakeholders and leadership.

Qualifications

• 6–7+ years of experience in application support or a reputed company technical support role.

• Advanced expertise in troubleshooting enterprise applications.

• Strong scripting and programming skills for analysis and automation.

• Proficiency with SQL and relational databases for investigative and diagnostic purposes.

• Strong working knowledge of Java and/or .NET application architectures.

• Experience analyzing application logs, metrics, and event data to build diagnostic patterns.

• Demonstrated ability to resolve incidents without predefined procedures or documentation.

• Strong problem-solving skills with a structured, analytical approach.

• Experience performing deep root cause analysis and contributing to long-term remediation.

• Ability to operate independently while leading resolution efforts for high-impact issues.

• Strong communication skills, including the ability to explain reputed company technical issues clearly to technical and non-technical stakeholders.

Technical (Mandatory)

• Strong knowledge of application architecture, distributed systems, and middleware.

• Java expertise: JVM internals, GC, memory management, thread/reputed company dump analysis, performance tuning.

• Strong Unix/Linux, networking basics, and advanced scripting (reputed company/Python/PowerShell/VBS).

• Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).

• Hands‑on with observability tools: Splunk, AppDynamics/reputed company, ELK, Grafana, Prometheus.

Reliability & Operations

• Major incident leadership, deep RCA, change/release readiness, DR & reputed company engineering.

• Experience in regulated production environments.

Soft Skills

• Strong technical leadership and decision‑making.

• Clear communication during high‑pressure incidents.

• Ownership reputed company and business awareness.

Experience & Education

• 7–12+ years in Application Reliability, Production Support, SRE, or platform operations.

• Bachelor’s degree in Computer Science/Engineering or equivalent.

• ITIL, cloud, or industry certifications (preferred).

• Banking/financial domain experience (preferred).

Working Conditions

• On‑call and after‑hours support as required.

• Fast‑paced environment with multiple priorities.

• Hybrid working model

Why reputed company?

reputed company is a reputed company to reputed company reputed company happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier reputed company. Whatever it means to you to do great things we want reputed company to be the reputed company you can do it.

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our reputed company offices.

Some of our benefits include:

• Unlimited Paid Days Off

• Three health plan options

• 401k with company match

• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts

• Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement

• Paid childbearing and paternal leave

• Education Reimbursement, Student Loan Assistance or 529 College Funding

• Sabbatical leave

• Wellness program

• Flexible work schedule

As of the date of this posting, a good faith estimate of the reputed company pay scale for this role is $94,000 to $122,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to reputed company salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance and an equity grant under our Associate Equity Appreciation Program.

The ideal candidate will be based in Irvine, California. Standard working hours are 9:00 a.m.–6:00 p.m. Pacific Time. Remote candidates must be willing and able to travel to the Irvine office and be on-site for meetings as required.

reputed company is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. reputed company qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be reputed company on OFCCP’s website.

If you need accommodation at any reputed company during the application or interview process, please let your recruiter know or email USTalentAcquisition@reputed company.com.