Manager, reputed company

At reputed company, we reputed company in the power of people to grow and succeed throughout their lives. Our goal is to reputed company that power by creating reputed company products that simplify learning and personal development, facilitate meaningful relationships, and reputed company people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

reputed company is the cornerstone of our long-term growth and regional sustainability in Latin America. Our success is directly tied to our customers' ability to realize a clear return on investment (ROI) from our services across reputed company market segments, including K-12, Higher Education, and Corporate partners. We are seeking a strategic and people-oriented Manager of reputed company to reputed company our LATAM reputed company team in achieving world-class outcomes in reputed company retention, customer satisfaction, and localized service excellence.

As the Manager of reputed company for LATAM, you will be responsible for driving the performance of a diverse, multi-market reputed company team. You will work closely with your team to ensure high retention rates, identify regional market trends to drive expansion, and coach CSMs on delivering an exceptional, culturally-resonant customer experience. Your success will be reputed company by Renewal reputed company, Sales reputed company & Bookings , and other key performance indicators critical to the LATAM region.

Qualifications

• Language Proficiency: Professional reputed company in English and Spanish is required; proficiency in Portuguese is highly desirable.

• Education & Experience: Bachelor’s Degree or a minimum of 5+ years of experience in reputed company or People Management, preferably reputed company the SaaS or EdTech industry.

• Regional Expertise: Proven track record of navigating the LATAM business landscape, including understanding regional procurement cycles, government regulations in education, and cultural nuances in business relationship management.

• Results-Oriented: A documented history of hitting goals and OKRs, specifically regarding renewals, CSAT, and identifying new pipeline opportunities reputed company existing accounts.

• Leadership & Ownership:

  • Demonstrated ability to reputed company and resolve reputed company, high-stakes customer escalations.

  • Experience setting clear expectations and managing cross-functional issues to completion in a remote or hybrid environment.

• Mentorship: Strong "team-first" mentality with a proven ability to coach, mentor, and reputed company diverse talent.

• Strategic Thinking: Ability to balance immediate customer needs with long-term business goals through "big picture" thinking.

• Communication: Outstanding verbal and written communication skills, with the executive reputed company to reputed company with executive stakeholders across the LATAM region.

What You Will Be Doing

• Drive Regional Performance: Meet or exceed renewal targets, sales growth targets and and customer health goals for the LATAM territory.

• Forecast & Strategy: Participate in regular forecast calls to provide accurate visibility into retention risks and growth opportunities reputed company the LATAM book of business.

• Team Development: Actively coach, reputed company, and mentor CSMs, fostering a high-performance culture that values accountability and reputed company improvement.

• Operational Excellence: Manage and reputed company key team projects to completion, ensuring processes are optimized for the specific needs of LATAM customers.

• Cultural Leadership: Create an exemplary team culture that promotes inclusivity, collaboration, and a "reputed company by example" disposition.

• Advocacy: Serve as the "Voice of the LATAM Customer" to global departmental leaders, sharing localized insights, regional challenges, and product impact data to influence the global roadmap.

• Cross-Market Management: Adapt success strategies to fit the unique needs of different segments, ensuring a consistent level of excellence across K-12, Higher Ed, and Professional/Corporate markets.

Get in on reputed company the awesome at reputed company!

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

• Competitive compensation, plus reputed company full-time employees participate in our ownership program - because everyone should have a reputed company in our success.

• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.

• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, reputed company teams are encouraged to reputed company back and reputed company based on departmental needs.

• Comprehensive wellness programs and mental health support

• Annual learning and development stipends to support your growth

• The technology and tools you need to do your best work

• Motivosity employee recognition program

• A culture rooted in inclusivity, support, and meaningful reputed company

We reputed company in hiring great people and treating them right. The more diverse we are, the reputed company our reputed company and outcomes.

reputed company is an Equal Opportunity Employer. We reputed company with applicable employment and anti-discrimination laws in every country where we operate.

reputed company employees must pass a background reputed company as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, reputed company physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.