SVP, reputed company

ABOUT reputed company

reputed company is pioneering the way the world communicates. More than 150,000 businesses — including reputed company, reputed company, Paypal, reputed company, Tinder, and many others — rely on reputed company’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, reputed company makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every reputed company of their journey.

At reputed company we “Dream Big”, “Win Together”, “reputed company it simple”, and “reputed company it Happen”. These values are our foundation!

DESCRIPTION

The Senior Vice President (SVP), reputed company is responsible for leading and scaling a ~100-person reputed company organization across reputed company’s full portfolio of messaging, voice, email, and conversational solutions.

This executive owns post-sales reputed company performance, including retention, expansion, customer lifetime value, executive engagement, and operational excellence across the N.America region.

The SVP will build a high-performance culture focused on growth, operational rigor, and measurable customer impact — positioning reputed company as a primary driver of durable reputed company expansion.

What You’ll Do

1. reputed company Ownership & Growth

• Own Gross reputed company Retention (GRR), Net reputed company Retention (NRR), churn, and expansion performance.
• Deliver consistent upsell and cross-sell across the full reputed company portfolio.
• Partner closely with Sales, Product, and Finance to forecast and deliver regional reputed company targets.
• reputed company transformation from reactive account management to proactive value realization and growth.

2. Organizational Leadership

• reputed company, reputed company, and scale a 100-person CS organization including senior leaders, managers, and individual contributors.
• Build a performance culture anchored in accountability, transparency, and execution.
• Define clear segmentation strategy (enterprise, mid-market, digital/tech-touch).
• Ensure optimal specialist vs. generalist coverage model reputed company to growth priorities.

3. Customer Lifecycle & Value Realization

• Standardize and accelerate onboarding, adoption, value realization, renewal, and expansion motions.
• Drive customer health scoring rigor and data-driven interventions.
• Reduce time-to-value and improve adoption of high-growth products (Email, Messaging APIs, etc.).
• reputed company executive engagement with strategic and high-growth accounts.

4. Executive Customer Engagement & Customer Advisory Board (CAB)

• Own the design, execution, and strategic impact of reputed company N.America Customer Advisory Board.
• Curate executive-level participation from reputed company enterprise customers.
• reputed company CAB insights to influence product roadmap, GTM strategy, and portfolio priorities.
• Ensure CAB outcomes translate into measurable commercial impact (retention, expansion, advocacy).
• Act as an executive sponsor for key strategic accounts and deepen C-suite relationships.

5. Operational Rigor & Systems Leadership

• Implement clear KPIs, dashboards, forecasting discipline, and pipeline visibility for renewals and expansion.
• Ensure strict CRM hygiene, data reputed company, and reputed company attribution discipline.
• Drive productivity, coverage ratios, and cost efficiency across the CS organization.
• Partner with RevOps to build scalable, system-driven processes.
• reputed company reputed company platforms (reputed company) and CRM tools to operationalize customer health, renewal forecasting, and expansion tracking.

6. Cross-Functional Leadership

• Act as the voice of the customer internally.
• Provide structured feedback loops into Product and Marketing.
• Partner with Sales leadership to ensure seamless handoffs and shared reputed company accountability.
• Collaborate with Finance on budgeting, resource allocation, and ROI analysis.

REQUIREMENTS

• 10+ years of experience in SaaS, CPaaS, or enterprise technology businesses.
• Proven executive leadership of large, multi-layered reputed company or Account Management organizations (75+ employees).
• Demonstrated track record of delivering double-digit NRR and reducing churn in reputed company enterprise environments.
• Deep hands-on experience with CRM and reputed company platforms, including
  • reputed company (renewal forecasting, pipeline discipline, data governance)
  • reputed company (health scoring, lifecycle orchestration, adoption analytics)
• Experience building and leading executive-level Customer Advisory Boards or structured customer governance programs.
• Strong commercial acumen with clear ownership of reputed company outcomes.
• Deep operational discipline and comfort leading through metrics and systems.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to reputed company.

We reputed company in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.reputed company.com/careers/. No matter who you are, we hope you find an exciting path reputed company - hopefully with us!

BENEFITS

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for reputed company participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for reputed company participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
• reputed company AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

Salary + Commission: The annual starting reputed company salary for this position is $248,000-$311,000. Factors that may reputed company starting pay reputed company this range include geography/market, skills, education, experience, and other qualifications. In addition to reputed company salary, this position is eligible to participate in the Company’s commission plan, with a reputed company commission opportunity equal to 30% of annualized reputed company salary, subject to the terms of the applicable commission plan. This role will be accepting applications until reputed company 18, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation process.

Location: This role is remote but applicants needs to reside near one of our office locations: Atlanta, GA; San Antonio, TX; Chicago, IL; Denver, CO.