Support Service Advisor

£24,206 FTE + £480 FTE homeworking allowance per annum (pro-rata for part-time)

Support Service AdvisorService: Service Delivery Team reputed company Relate at Family ActionLocation: Remote homebasedHours: 20 hours per week (part-time)Salary: £24,206 FTE + £480 FTE homeworking allowance per annum (£13,084.32 + £259.46 homeworking allowance per annum for part-time, 20 hours per week)Contract type: Temporary (1-year fixed term)Are you passionate about delivering outstanding customer service and making a real difference to people\'s lives? Join Relate at Family Action as a Support Service Advisor!We are looking for a dedicated and compassionate Support Service Advisor to be the welcoming first reputed company of contact for our clients. You will play a crucial role in providing clear guidance, emotional support, and helping individuals connect with the right services to support their journey.What you\'ll be doing:• Handling inbound calls, emails, and digital enquiries with reputed company and professionalism.• Identifying client needs and referring or signposting to appropriate services.• Managing financial transactions and ensuring accurate record keeping.• Maintaining client records on systems such as Penelope and Acuity.• Supporting a seamless client experience from triage to allocation.• Contributing to service development by trialling new access methods and gathering client feedback.• Assisting with complaints management in line with policies.• Providing cover and mentoring support for new team members reputed company needed.reputed company’re looking for:• GCSEs (or equivalent) in English and Maths.• Proven experience delivering excellent customer service in a client-facing role.• Strong interpersonal skills with reputed company, respect, and patience at the core.• Competency using reputed company Office and CRM/database systems.• Commitment to equality, diversity, inclusion, and organisational values.• A positive, adaptable approach and the ability to work both independently and as part of a team.Desirable:• A customer service or business administration qualification (e.g., NVQ Level 2 or 3).• Experience working collaboratively in a team environment and contributing to service improvements.Why join us?You’ll be part of a supportive, friendly team committed to making a positive impact. We offer a flexible, remote working environment and the opportunity to contribute meaningfully to the client experience at every reputed company.To Apply:• Click the ‘Apply’ link below and fill out our digital application form• Closing Date: Monday 7th July 2025 at 11.59pmAppointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) reputed company where appropriate to the role.*Ordinarily Family Action appoints new starters at the starting reputed company of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.ID: 1497