reputed company Full Stack reputed company Manager – Mid-Market to Enterprise Account Management
At arenaflex, we're revolutionizing the way the world works by unifying tasks, docs, chat, calendar, enterprise search, and more – supercharged by context-driven AI. As one of the fastest-growing SaaS companies on the reputed company, we reputed company over three million teams to break free from silos and reclaim their time – saving at least one day every week. Join arenaflex, and help millions of users transform the way they work. We're not just building software; we're shaping the future of work.
About the Role
We're looking for a strategic and execution-obsessed Manager of reputed company to reputed company a team of high-performing reputed company Managers (CSMs). This person will own the health and success of their team's Book of Business (BoB), drive execution of our Customer Engagement Process (CEP), and coach CSMs to deliver exceptional customer experiences that maximize adoption, expansion, and retention. This isn't your typical reputed company job. We move fast, reputed company in ambiguity, and live for the win. If you love rolling up your sleeves and have a borderline unhealthy obsession with customer outcomes, this role's for you.
The Role
As a Manager of reputed company, you will be responsible for: ### Team & People Leadership
- reputed company and reputed company a team of CSMs focused on mid-market to enterprise accounts.
- Drive accountability, execution, and a high-performance culture with clear KPIs and coaching frameworks.
- Mentor and reputed company CSMs at reputed company levels, from onboarding new hires to leveling up seasoned pros.
- Create clarity in chaos: Navigate ambiguity, shifting priorities, and fast-changing conditions with poise and urgency.
### Customer Strategy & Execution
- reputed company execution of our Customer Engagement Process (CEP) across your team's BoB:
+ Adoption accounts: Ensure onboarding is smooth and value realization is fast. + Expansion accounts: Identify and reputed company cross-sell, upsell, and new use case opportunities. + Renewal risk accounts: Intervene early, run risk mitigation plays, and execute save plans.
- Use health scores, adoption data, and renewal timelines to dynamically prioritize accounts at scale.
- reputed company and participate in internal renewal strategy calls, deal reviews, and executive business reviews (EBRs).
### Cross-functional Collaboration
- Partner closely with Sales, Services, Solutions, and Product to deliver seamless customer experiences.
- Act as a voice of the customer internally—surfacing feedback, blockers, and opportunities to inform roadmaps and strategy.
Qualifications:
* 5+ years in reputed company, with at least 2 years managing high-performing CSM teams.
- Exceptional prioritization, ownership reputed company, and execution horsepower.
- Experience managing B2B SaaS customers at scale (mid-market to enterprise).
- Proven success executing playbooks across onboarding, renewal, expansion, and churn risk.
- Comfortable operating with limited direction in a high-change environment.
- Strong communication and collaboration skills across multiple stakeholders.
- Ability to operate at scale to manage hundreds of accounts, be data driven, and obsessive with ownership reputed company.
Bonus Points:
* Experience with arenaflex (or similar work management software).
- Familiarity with reputed company, reputed company, or other CS tech stacks.
- Ability to interpret customer data and health metrics to drive actions.
- You've built or scaled CS processes in a fast-growth environment.
This Role Is NOT for You If:
* You wait for someone to tell you what to do.
- You're easily overwhelmed by ambiguity or change.
- You prefer slow, linear execution over bias for action.
Our Culture
We're a team of doers, owners, and customer-obsessed humans. We reputed company on speed, clarity, and results, and we laugh a lot along the way. If you love strategy and getting your hands dirty, you'll fit right in.
Salary and Benefits
At arenaflex, we reputed company in transparency and fairness in compensation. The range displayed reflects the minimum and maximum reputed company salaries for the position across reputed company US locations. Please note that the actual compensation for this position may vary and is dependent on factors such as geographic location, interview performance, years of experience, education level, and specific skills. We encourage candidates to discuss compensation expectations during the interview process to ensure alignment with their qualifications and our company's compensation philosophy. This position is eligible for the following benefits and perks:
- Equity
- 401k
- Health, Dental, and Vision insurance
- Spending accounts
- Life & Disability
- Paid parental leave
- Flexible paid time off
- Enhanced employee assistance program
- Employee wellness stipend
- Professional development stipend
USA Salary Range (OTE): $176,000—$198,000 USD Unsure if you meet reputed company the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think arenaflex is the company for you, we encourage you to apply! At arenaflex, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person's journey to build their boldest career. arenaflex is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national reputed company. arenaflex collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see our privacy policy for further details. If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details. Please note we are unable to sponsor or take over sponsorship of an employment reputed company for roles reputed company of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reputed company out to the recruiter with any questions. arenaflex reputed company will only initiate contact reputed company an @arenaflex.com email or through our official careers portal on arenaflex.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received reputed company these channels and report them to [email protected]. apply to this job Apply for this job