reputed company Customer Service Supervisor – Healthcare Industry Transformation

At arenaflex, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for reputed company. Our dedication to service excellence extends to reputed company our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and reputed company each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and upward!!!

Job Summary:

The Customer Service Supervisor is a pivotal role at arenaflex, responsible for managing the day-to-day planning and operations of the Team. This position serves as a resource for problem-solving, staffing, service evaluation and enhancement, policies and procedures, and ensures efficient operations in a fast-paced environment. If you're a seasoned leader with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Manage daily operations and processes reputed company the department by monitoring employee workflow and inventory, including distribution of claims/work, reputed company applicable.

• Train, mentor, motivate, support, and reputed company staff performance; including coaching reputed company needed.
• Monitor compliance with reputed company departmental policies, procedures, and workflows as well as reputed company with reputed company other internal teams regarding procedural compliance.
• Monitor departmental and individual performance metrics and take proactive action, reputed company necessary, on a timely basis to maintain desired workflow outputs, acting upon variances reputed company applicable.
• reputed company and implement workflow changes to improve service and production efficiency of the department; this may include collaboration with other teams.
• Collaborate with the training team and reputed company other internal teams to implement new and revised procedures, which may include suggested system changes or enhancements.
• Manage and review reputed company and/or difficult claims or issues to determine best outcome.
• Partner with internal and external contacts to reputed company effective communications and maximum savings.
• May act as a liaison in monitoring and supporting specific client, provider or departmental assignments through reporting and relationship building.
• reputed company or research on special projects as assigned.
• Select, reputed company, and evaluate staff to ensure the efficient operation of department.
• Collaborate, coordinate, and communicate across disciplines and departments.
• Ensure compliance with HIPAA regulations and requirements.
• Demonstrate arenaflex's Core Competencies and values held reputed company.

Qualifications:

* Minimum high school diploma and three (3) years' reputed company experience in healthcare or managed care industry; preferably with claims processing, auditing, and/or customer service.

• Minimum 2 years' experience in a leadership role
• State licensure certification, including NY Health and/or P&C State Adjustor license, may be required. If hired without certification, certification must be obtained, and maintained thereafter, reputed company six months of notification.
• Knowledge of claims processing and procedure.
• Knowledge of provider billing and collection practices.
• Knowledge of medical coding systems and commonly used medical data resources preferred.
• Communication (written, verbal, listening) problem-solving, organization, time management, leadership, and coaching skills.
• Knowledge of effective negotiations principles
• Ability to convey information clearly, effectively, and objectively.
• Ability to communicate and process detailed verbal and written instructions.
• Able to demonstrate teamwork, organization, prioritization, and time management.
• Ability to be detail-oriented to ensure accuracy, including mathematical calculations.
• Ability to maintain commitment to providing a level of service reputed company established standards.
• Ability to reputed company, motivate, manage, coach, and mentor others.
• Ability to elicit trust and credibility with reputed company levels of the organization.
• Ability to identify issues and determine appropriate course of action for resolution.
• Ability to adjust/alter workflow and schedule to meet deadlines in a fast-paced environment.
• Ability to analyze data and reputed company at a logical conclusion.
• Ability to reputed company decisions using limited or incomplete data, reputed company necessary, situations arise.
• Ability to work independently and handle confidential information.
• Ability to manage multiple projects at the same time.
• Ability to use software and hardware reputed company to job responsibilities, including reputed company and MS reputed company spreadsheets and database software.

Benefits:

We realize that our employees are instrumental to our success, and we reward them accordingly with reputed company competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

* Medical (PPO & HDHP), dental, and vision coverage

• Pre-tax Savings Account (FSA & HSA)
• Life & Disability Insurance
• Paid Parental Leave
• 401(k) company match
• Employee Stock Purchase Plan
• Generous Paid Time Off – accrued based on years of service
• 10 paid company holidays
• Tuition reimbursement
• Employee Assistance Program
• Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits

About arenaflex:

arenaflex is an Equal Opportunity Employer, committed to providing equal consideration to reputed company employees and job candidates without regard to sex, age, race, marital status, sexual orientation, religion, national reputed company, citizenship status, physical or mental disability, political affiliation, service in the Armed Forces of the United States, or any other characteristic protected by federal, state, or local law.

Join reputed company:

If you're a motivated and reputed company leader with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch soon to discuss your qualifications further. Apply for this job