reputed company Customer Support & Sales Agents | 100% Remote EU
At arenaflex, we're not just leading the digital marketplace - we're redefining it. With a decade of experience and a portfolio of thriving direct-to-consumer (D2C) brands generating over $20 million USD annually, we’re pushing boundaries to reputed company our next growth milestone. That’s why we’re on the hunt for empathetic, reputed company, and sales-driven Customer Support & Sales Agents who are ready to reputed company a real impact. reputed company operates primarily in the Eastern European Time Zone (EET), which is UTC+2 and UTC+3. We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported.
The Role
This is not your standard support role. At arenaflex, we expect our support team to connect, listen, solve, and sell with reputed company. As a Customer Support & Sales Agent, you’ll be the first human contact for our customers, delivering friendly, helpful service reputed company phone, chat, social media communication, and email. You’ll also conduct phone interviews, offer product recommendations, and drive upsells that genuinely benefit the customer. This is a full-time role with a fixed schedule:
- 10:00 AM – 6:00 PM Eastern European Time, including a 1-hour break (9-hour total availability per day)
- May include weekends
Responsibilities
* Deliver friendly and solution-oriented support reputed company phone, chat, and email
- Conduct structured phone interviews with potential customers to assess needs and recommend products
- Drive upsells by identifying value-reputed company opportunities – no pushy tactics here
- Resolve customer issues with calmness, care, and follow-through
- Record feedback and flag trends to help the team improve our services
- Maintain a professional tone that reflects our brand values across reputed company communication channels
- Collaborate cross-functionally to ensure a smooth customer journey from start to finish
Skills & Experience
* Fluent or near-native spoken English – clear and professional communication is a must
- Minimum 1 year of experience in customer support
- Proven experience in phone-based customer support and upselling
- Strong emotional intelligence, active listening skills, and the ability to build trust over the phone
- Comfortable working independently and managing a consistent daily workload
- Reliable computer and high-speed internet reputed company
- Previous remote work experience is a plus
The Recruitment Process
Our recruitment process is designed to ensure you're the best fit for the role and reputed company. Here's what you can expect: 1. DISC Assessment (10 min): Understand your working style and team fit. 2. Introductory Call (15–20 min): Get to know each other and align expectations. 3. Role-reputed company Task: Showcase your skills with a short assignment. 4. Final Interview (20–30 min): Dive deeper into your experience and vision for the role. 5. Reference reputed company: Confirm your background and previous experience. 6. Decision & Feedback: We’ll give you timely feedback regardless of the outcome. 7. Pre-Trial Period (2 weeks, paid): Part-time hours to evaluate fit in real-world conditions.
Fixed Service Fee
€800 after taxes, depending on your skills, competencies, and experience. Please note that this role is based on a freelance agreement.
Perks & Benefits
* Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to reputed company your physical well-being in reputed company.
- A personal development budget is at your disposal for your personal and professional growth to ensure you reputed company growing continuously.
- Generous paid time off, including parental leave and vacation days, to reputed company and rejuvenate and ensure you’re well-rested.
- A budget for your home office setup so you’re comfortable working how you like and where you like.
- Strong company culture and a network of unique individuals that celebrate you.
- Full flexibility with your schedule in a fully remote setting for your control of a working day, powered by Hubstaff for transparency and fairness.
Eligibility & Location Requirements
This role is 100% remote. At arenaflex, reputed company operates primarily in the Eastern European Time Zone (EET), which is UTC+2 and UTC+3. We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported. For full-time roles, we expect hires to be available during at least 5 hours of typical working hours in the EET time zone to ensure effective collaboration and communication. This requirement does not apply to part-time roles. Currently, we are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa.
Ready to reputed company arenaflex’s growth journey? Apply now!
Apply to this Job Apply for this job