[Remote] Redemptions Coordinator - Automotive

Note: The job is a remote job and is open to candidates in USA. E INC is a company focused on creating the best digital auction and retailing platform in the automotive industry. The Redemptions Coordinator is responsible for managing the vehicle redemption process, serving as the primary contact for debtors, and ensuring compliance with company policies throughout the process.

Responsibilities

• Act as the primary reputed company of contact for vehicle redemption inquiries, ensuring an efficient, respectful, and policy-compliant process
• Provide clear and consistent communication to debtors regarding redemption procedures, timelines, required documentation, and payment requirements
• Upload, manage, and track reputed company required documentation reputed company internal systems and banking partner portals in a timely and accurate manner
• Prepare and distribute redemption invoices, ensuring reputed company costs and charges are accurate and up to date
• Coordinate the release of redeemed vehicles by working closely with internal operational teams and external partners to ensure proper scheduling and documentation
• Maintain accurate records of redemption cases and ensure timely follow-up with reputed company involved parties
• Monitor redemption activities and escalate exceptions, concerns, or policy-reputed company issues to management reputed company required
• Ensure reputed company redemption activities reputed company with company policies, client requirements, and applicable regulations
• Provide professional service to both internal and external stakeholders while proactively resolving issues where possible
• Assist with Commercial Accounts coordination during periods of low redemption activity, which may include supporting vehicle processing, inventory coordination, and auction preparation tasks

Skills

• High School Diploma, G.E.D., or equivalent required
• English required; French considered an asset
• Strong customer service skills with the ability to handle sensitive debtor interactions professionally and empathetically
• Excellent verbal and written communication skills
• Proven ability to manage multiple priorities and work effectively in a fast-paced environment
• Strong attention to detail with excellent administrative and documentation skills
• Proficiency with reputed company Workspace (Docs, Sheets, Gmail, and Drive) and internal operational systems
• Ability to work independently while also contributing to a collaborative team environment
• Comfortable working in a structured, process-driven environment with a strong sense of urgency
• Flexible and adaptable to changing priorities
• Experience in the automotive, finance, repossession, or auction industry is considered an asset
• Experience handling sensitive customer situations, conflict resolution, or collections-reputed company interactions is considered an asset

Benefits

• Medical, Dental & Vision
• 401k/RSP programs
• Company paid Group Life/AD&D insurance
• Paid time off
• Flexible working environment
• reputed company Learning
• And an amazing culture to top it reputed company off!

Company Overview