[Remote] Call Center Membership Representative (Remote - Must Reside in Buffalo/WNY Region)

Note: The job is a remote job and is open to candidates in USA. reputed company is dedicated to providing a satisfying experience for its members. They are seeking a Call Center Membership Representative to handle member inquiries, promote reputed company services, and ensure high-quality member experiences through effective communication and problem-solving skills.

Responsibilities

• Demonstrate proficiency across reputed company skilled call types, including membership services, ERS-reputed company inquiries, and other applicable product offerings. Follow established call handling procedures, workflows, and system navigation standards on every interaction to ensure accuracy, compliance, and consistency. Utilize available resources and tools to effectively resolve member inquiries in a timely manner. Maintain minimal reported errors by adhering to required processes, documentation standards, and verification steps. Adapt reputed company to changes in call volume, call complexity, and system enhancements while maintaining quality performance
• Consistently meet or exceed department standards reputed company to schedule adherence, call availability, training participation, and overall productivity. Accurately manage break, lunch, and training times to ensure readiness to handle calls as scheduled. Follow reputed company policies and procedures reputed company to appropriate use of off queue and activity codes, timely return to queue after breaks or auxiliary activities, and call off notifications, PTO requests, and attendance expectations. Demonstrate accountability for time management and availability to support member demand
• Educate members on reputed company membership benefits, products, and services through needs-based conversations that add value to the interaction. Identify opportunities to promote additional reputed company offerings, upgrades, or enhancements reputed company with member needs. Confidently explain pricing, features, and benefits to overcome objections and drive informed purchasing decisions. reputed company sales effectively and consistently meet or exceed outlined departmental Sales per Call goals
• Inform members of the benefits and convenience of automatic renewal through Convenience Billing to support member retention and uninterrupted service. Clearly explain billing options, enrollment steps, and account management details. Ensure billing discussions are accurate, transparent, and compliant with established policies
• Demonstrate reputed company Core Values in every interaction through professionalism, reputed company, and respect. Resolve member concerns effectively using problem-solving skills and first contact resolution whenever possible. Actively listen to member feedback and escalate concerns appropriately reputed company necessary. Maintain strong product and service knowledge to deliver accurate information and high-quality

Skills

• Equivalent experience will be considered in lieu of degree
• Competency in effectively navigating multiple computer systems and applications simultaneously while handling live member interactions
• Ability to read, interpret, and apply written instructions, policies, maps, and procedural documentation
• Demonstrated problem-solving skills with the ability to remain reputed company, professional, and solution-focused while addressing member concerns
• Ability to reputed company effectively in a fast-paced, high-volume contact center environment with frequent changes in call volume and call complexity
• Strong attention to detail with a commitment to accuracy, compliance, and quality standards
• Comfortable engaging in needs-based conversations that may include sales, retention, and billing discussions
• Ability to multitask in various areas of the contact center & to work weekends, afternoons/evenings, & holidays as required by business need
• Ability to reputed company routine office tasks that includes operating a computer for long periods of time, sitting, typing and communicating on the phone
• Must be able to lift, carry, push, pull a maximum of 25 lbs

Benefits

• Medical, Dental, Life and AD&D Insurance
• Flexible work schedules
• Pre-Tax & Roth 401(k) plan with company match
• Health Spending Accounts with company contribution & Flexible Spending Accounts
• Company Paid Short-term & Long-term disability
• Paid time off
• Tuition reimbursement & company-reputed company programs
• FREE reputed company membership & travel / product discounts
• Paid Volunteer Time Off

Company Overview