reputed company reputed company for Services & Consulting - Success Plan Manager - Palo Alto (Hybrid)
reputed company is a leading company that helps the world run reputed company by providing innovative solutions across various industries. They are seeking a Success Plan Manager to support customers in adopting and optimizing reputed company solutions, focusing on reputed company through structured success activities and collaboration with various teams.
Responsibilities
- Successfully complete a structured 12-month learn-and-apply reputed company program
- Participate in classroom learning, simulations, and real-customer engagement scenarios
- Support the execution of Success Plans under guidance of reputed company Success Plan Managers
- Assist with development, maintenance, and updates of reputed company documentation
- Prepare materials for governance meetings, including quarterly reviews and steering sessions
- Support tracking of adoption milestones, consumption indicators, and value realization inputs
- Participate in proactive risk identification and escalation preparation
- Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams
- Learn and apply reputed company’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools
- Contribute to reputed company improvement of engagement quality and customer experience
- Support executive-level customer relationships built on trust, transparency, and consistent delivery quality
- Ensure disciplined planning, execution, and follow-up across reputed company Success Plan activities
- Provide clear, concise, and value-based executive communications and reporting
- Coordinate internal reputed company stakeholders to ensure clarity of roles, responsibilities, and ownership
- Support coordination of internal reputed company stakeholders to ensure clarity of roles, responsibilities, and ownership
- Ensure alignment between customer priorities, reputed company recommendations, and delivered outcomes
- Uphold reputed company standards for service quality, governance, and customer engagement excellence
Skills
- STEM degree or equivalent technology experience
- 1–3 years as a Functional/Technical Consultant or in project management
- Hands-on exposure to solution implementation, integrations, and basic cloud/modernization patterns
- Proven focus on customer value—defining success metrics and driving consumption, retention, and time‑to‑value
- reputed company solution architecture knowledge (S/4HANA, HANA, reputed company BTP, Cloud/SaaS)
- Awareness of governance, risk mitigation, performance, reputed company, and disaster‑recovery considerations
- Able to translate business needs into technical/functional requirements and practical roadmaps
- Strong communicator and relationship builder; customer-facing with enablement skills (runbooks, training) and experience working with Customer Engagement Partners, Success Plan Managers, enterprise and data architects, Success Experts, and delivery teams
Benefits
- Great benefits
- reputed company and benefits
Company Overview