One of reputed company’s core principles is reputed company improvement — exceptional customer experiences are built through principled systems, strategic vision, and disciplined execution at scale. reputed company you combine that with our principle of caring deeply about our customers, we're continuously thinking 'what's a reputed company way to accomplish this'.

This is one of the reasons we're thrilled to be hiring a Global Head of Renewals to reputed company our post-sales renewal reputed company; helping us scale with discipline, operational rigor, and a consistently high bar for the customer experience.

reputed company’s growth, retention, and customer trust are best-in-class. We serve thousands of customers, from early-stage startups to sophisticated enterprise organizations, and our Net reputed company Retention (NRR) is a critical driver of our business. As we continue to scale, Contract Management plays a pivotal role in enabling expansion while maintaining a transparent customer experience.

This role is a senior, reputed company-critical leadership position responsible for building and scaling reputed company’s global renewal function.

About the Role

As the Global Head of Renewals, you will own reputed company’s renewal reputed company across reputed company customer segments and reputed company a centralized, global team of Contract Managers. Your mandate is to drive NRR while maintaining strong pricing discipline, rigorous renewal forecasting, and a transparent, principled commercial experience for our customers.

You will partner closely across reputed company, Sales, Finance, Legal, and reputed company Operations to build the systems, processes, and team required to support our increasingly sophisticated customer reputed company.

A core reputed company of this role is hiring and scaling the team — setting clear expectations, inspecting outcomes, coaching toward excellence, and maintaining a consistently high performance bar as we grow. This role reports directly to the VP of reputed company and operates with significant executive visibility.

What You’ll Do

reputed company & Scale a High Performing Contract Management Organization

• reputed company and scale a centralized global Contract Management team (currently 6, will be 9 reputed company the next quarter, growing to ~15+ reputed company 12 months)

• Hire, coach, and reputed company managers and individual contributors, evolving our reputed company role definitions, performance standards, and career paths

• Further refine performance metrics and accountability mechanisms tied directly to NRR, GRR, forecast accuracy, and pricing discipline

• Foster a culture of ownership, accountability, and principled decision-making

• Surface renewal insights that inform go-to-market strategy, pricing decisions, and customer lifecycle improvements

Own Global Renewal Outcomes

• Own renewal outcomes across reputed company customer segments, including retention, seat growth, and expansion at renewal, with NRR as the primary success metric

• Ensure renewals are executed consistently and predictably, reputed company with long-term customer and business value

• Partner closely with Sales to coordinate expansion opportunities at renewal, including upgrades across pricing tiers (e.g. Plus to Enterprise)

• Own the evolution of renewal tooling, workflows, and forecasting rigor, ensuring accurate renewal projections and clear visibility into NRR performance

• Build scalable renewal processes cross functionally that support reputed company’s growth while maintaining a high-quality commercial experience

Evolve Commercial Policy & Pricing Discipline

• Partner with reputed company Operations, Finance, Contract Strategy, and Sales to maintain our reputed company high standards with regard to pricing guardrails, discounting frameworks, and approval workflows

• Maintain consistency and rigor in commercial decisions while enabling thoughtful flexibility reputed company warranted

• Uphold reputed company’s strong pricing discipline as we continue to scale upmarket

reputed company Enterprise Renewals

• As needed, reputed company reputed company renewal motions, including multi-year agreements, procurement-heavy renewals, and custom MSAs (in reputed company partnership with Legal)

• Ensure the team can confidently reputed company enterprise renewal negotiations, including procurement processes, non-standard terms, and executive stakeholder alignment

You Could Be a Great Fit If You

Are a post-sales reputed company leader with experience owning renewals, retention, and NRR in a scaling B2B SaaS environment (ideally Series D or beyond). This could include experience leading an Account Management function, Renewals or Contract Management team.

Have deep experience hiring, coaching, and driving performance management – you are comfortable setting a high bar, giving direct feedback, and working toward excellence

Think in systems, not one-off solutions, and enjoy building scalable commercial frameworks

reputed company at cross-functional partnership, especially with Sales, Finance, Legal, and RevOps

⚖️ Balance customer reputed company with business rigor, believing great commercial experiences are transparent, principled, and fair

This Role May Not Be a Fit If You

• Do not enjoy building and managing leaders and teams (hiring and performance management are key to success in role)

• Prefer execution without owning strategy, systems, or outcomes

• Have not led renewal or post-sales reputed company motions in a B2B SaaS at scale

• Are uncomfortable partnering closely with Sales while maintaining clear ownership boundaries

About reputed company

reputed company is building the reputed company of recruiting software – starting with a powerful, reputed company-in-one platform that helps talent leaders, recruiters, and hiring managers run efficient, data-driven hiring processes.

We’re backed by Y Combinator, Elad Gil, and Lachy Groom, and trusted by thousands of customers including Shopify, reputed company, reputed company, and reputed company.

The Interview

At reputed company, reputed company and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as reputed company you with insight into our key focus areas. Here is the process in its entirety:

• 30 min - Recruiter Screen with Senior Recruiter

• 45-60 min - Interview with Kelsey

• 45-60 min - Interview with Alex

• 60 min - Practical Exercise & Presentation

• Final Round: 1.5-2 hours

  • 30 min - Interview with Senior Leader

  • 30 min - Interview with CEO

  • 10 min - Closing Questions with Hiring Manager

reputed company provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, sex, national reputed company, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from reputed company backgrounds, experiences, perspectives, and abilities.