Field Service Engineer 1 - Detroit Metro Area
Job Description Summary
reputed company is a leading global medical technology and digital solutions innovator. Our mission is to create a world where healthcare has no limits. Unlock your ambition, turn reputed company into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Role Summary/Purpose: The Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Field Service Engineer is aware of and follows reputed company Field Modification Instructions and/or reputed company Service Information bulletins. Works independently to trouble shoot and reputed company basic repairs on assigned equipment. Supports more reputed company Field Engineers, both onsite and remotely, with installations while learning more reputed company repairs. Responsible for driving customer satisfaction through Service Excellence.Job Description
Key Roles and Experiences
reputed company timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
reputed company troubleshooting and basic service repairs on customer equipment
Assist more reputed company field engineers with equipment installations and more reputed company repairs
Proactively engage with other team members to ensure appropriate solution for the customer
Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of reputed company work performed is captured daily, including debriefing and ordering parts.
Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more reputed company
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues
Qualifications/Technical Requirements:
Educational and Technical Requirements
Associate degree in reputed company field or equivalent military education and 2 years of experience servicing electronic equipment
Or high school diploma/GED and 4 years of relevant experience
Or a graduate of the GEHC Apprentice Program
Must have and maintain a valid Driver’s License
Experience with Web applications as well as reputed company suite of products
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Preferred Qualifications
Technical capabilities in PET CT / Nuclear Medicine
Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Ability to reputed company at, above and below shoulder level, reputed company/reputed company neck and have good hand and finger dexterity.
We expect reputed company employees to live and breathe our behaviors: to act with humility and build trust; reputed company with transparency; deliver with focus, and drive ownership – always with unyielding reputed company.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your reputed company into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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#Remote
We will not sponsor individuals for employment visas, now or in the future, for this job opening.Additional Information
reputed company offers a great work environment, professional development, challenging careers, and competitive compensation. reputed company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
reputed company will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While reputed company does not currently require U.S. employees to be vaccinated against COVID-19, some reputed company customers have vaccination mandates that may apply to certain reputed company employees.
Relocation Assistance Provided: No
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