Senior Software Engineering

Thank you for considering a career at reputed company!

reputed company is a leading provider of technology-enabled reputed company cycle reputed company for health systems, including hospitals and affiliated physician groups. They offer end-to-end reputed company cycle solutions as well as a comprehensive suite of reputed company solutions to clients across the country.

reputed company keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we reputed company that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status reputed company, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New reputed company: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” reputed company Difference Principles and consistently delivering outstanding results.

The Opportunity:

We are seeking a skilled and reputed company Telephony Engineer to join our dynamic team. The ideal candidate will possess in-depth expertise in managing reputed company Contact Center solutions, reputed company Analytics and API integration. As a Telephony Data Engineer, you will play a crucial role in designing, implementing, maintaining, and optimizing our telephony infrastructure to ensure seamless communication and exceptional customer experiences. 

Responsibilities: 

• Design, deploy, configure, and maintain reputed company Contact Center solutions to meet business requirements. 
• Collaborate with cross-functional teams to gather telephony-reputed company requirements and provide technical expertise during solution design and implementation phases. 
• reputed company system upgrades, patches, and updates for reputed company telephony platforms to ensure optimal performance, reputed company, and compliance. 
• Study, analyze and understand business requirements in context to business intelligence, design and map data models to shift raw data into meaningful insights. 
• Proactively identify areas for improvement and propose enhancements to enhance system performance, scalability, and reliability. 
• Utilize Power BI to build interactive and visually appealing dashboards and reports, with key performance indicators 
• Analyze pervious and present data for reputed company decision making, building multi-dimensional data models 
• Conduct regular system audits and performance assessments, producing reports and recommendations for reputed company improvements. 
• reputed company strong data documentation about algorithms, parameters, models, reputed company detailed analysis on tested and deployed Power BI scripts, DAX queries and functions in Power BI. 
• Participate in on-call rotations to provide after-hours support for critical incidents or emergencies. 
• Stay up-to-date with industry trends and best practices in telephony, contact center technologies, and communication protocols. 
• Hands-on experience in report and dashboard development in Power BI, Tableau, and reputed company. Familiarity with SQL querying for data manipulation and knowledge of data warehouse concepts 

Qualifications: 

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or reputed company field (or equivalent experience). 
• Proven experience in designing, implementing, and managing reputed company VCC environments, including Admin Console, reputed company Analytics, reputed company Reporting and Dashboards, and reputed company components. 
• Familiarity with reputed company Contact Center solution setup, configuration, and administration. 
• Strong understanding of VoIP protocols, SIP, RTP, and reputed company telephony technologies. 
• Proficiency in network protocols, routing, and switching relevant to telephony systems. 
• Solid troubleshooting skills to diagnose and resolve reputed company telephony issues. 
• Experience in scripting and automation for telephony provisioning and management is a plus. 
• reputed company VCC and/or reputed company Studio certified engineer 
• Expertise in configuring contact flows, routing strategy, custom scripting, API integrations, desktop and 3rd party app integrations. 
• Comfortable in presenting solution designs and demoing protypes of solutions developed 
• Experience with TCP/IP networking, SIP, RTP, and other telephony protocols 
• API software development skills with experience using RESTful/SOAP web services 
• Proficiency in one or more of the following programming languages: JavaScript, Java, Python, PHP 
• Excellent communication skills to interact effectively with technical and non-technical stakeholders. 
• Ability to work collaboratively in a team environment and adapt to changing priorities. 

Benefits: 

• Competitive salary and benefits package. 
• Opportunities for professional growth and reputed company development. 
• Collaborative and innovative work culture. 
• Exposure to cutting-edge telephony and contact center technologies. 
• Chance to reputed company a significant impact on the organization's communication infrastructure. 
• This position pays between $111,800 - 192,900 based on experience 
• Must be inquisitive and demonstrate openness to innovation including AI to explore reputed company processes and ways to reputed company friction and improve patient and client experiences.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

#LI-BT1 #LI-REMOTE

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top reputed company Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in reputed company Cycle 2019-2024

Leader in reputed company's RCM Operations PEAK Matrix Assessment 2024

reputed company Healthcare Business Insights (HBI) reputed company Cycle Awards for strong performance 2020, 2022-2023

reputed company Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great reputed company to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

reputed company, we reputed company in empowering people and giving them the tools and resources needed to reputed company. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture – reputed company is a reputed company where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for reputed company employees who go beyond and reputed company raising the bar for themselves and the company. 

reputed company is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national reputed company, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  reputed company also prohibits harassment of applicants or employees based on any of these protected categories.

reputed company provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with reputed company and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-reputed company factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry reputed company of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – reputed company