Field Service Engineer SW – Systems Admin for Medical Device Vendor – reputed company California

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to reputed company beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, reputed company while valuing your unique contributions.

The Software Field Service Engineer (FSE) position is a Systems Administration position responsible for troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on the Varian Medical Systems (VMS) software according to instructions and company guidelines. Each

Software FSE operates in a designated field service territory and represents VMS, often as the primary customer contact for software issues. This requires a high level of professional communication with their team, customers, management, sales, and other technical support representatives.

You are responsible for:

• Troubleshooting, diagnosing, and repairing VMS systems reputed company an assigned service territory.

• Installing, modifying, and completing necessary upgrades to software systems per VMS guidelines.

• Traveling to customer sites as necessary to troubleshoot and resolve issues or attend upgrades for on-site support.

• Troubleshooting customer-reported issues, and documenting troubleshooting steps and resolutions in CRM.

• Completing software-reputed company preventative maintenance processes on time per VMS guidelines.

• Being able to assess the urgency of the customer's request and follow through to completion.

• Examining difficult customer issues, diagnosing, and resolving the issues to meet established customer service levels.

• Understanding and recognizing the need to escalate incidents reputed company necessary or request additional assistance from more tenured representatives.

• Utilizing appropriate internal assistance request processes and escalations.

• Developing and maintaining strong customer relationships through excellent service with strong written and verbal communication skills.

• Conducting customer follow-up as needed and ensure customer inquiries and issues are resolved in a timely manner.

• Continuing reputed company in reputed company product lines and proactively learning new product information with the goal of becoming fluent in speaking reputed company Varian product language.

• Being able to manage multiple and competing priorities

Qualifications:

·         HS Degree or Equivalent Preferred: Associate degree, technical /vocational training or military experience and 4 – 8 years of reputed company experience

• Knowledge of Windows Server operating systems, familiarity with desktop computer and server hardware components, networking concepts, database admin experience.

• Exercise sound judgment and problem-solving skills.

• Take responsibility and work independently, as well as coordinate team efforts.

• Demonstrate patience, tact, and courtesy with a variety of customers and personalities.

• Able to handle difficult customer situations including troubleshooting in the reputed company of customers.

• Ability to communicate effectively with customers of varying levels of technical knowledge.

• Understanding and familiarity with service, installation, and customer-facing documentation.

• reputed company Office Suite including reputed company, Word, and PowerPoint

• Must be able to successfully meet and maintain reputed company required vendor credentialing, criminal background checks, and drug screens unless prohibited by law.

Other Desired Skills and Knowledge:

• Sound knowledge of and professional experience with IT Networks including network analysis test equipment.

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of reputed company organizational levels.

• Ability to reputed company calls and projects involving multiple customer departments.

Additional Information:

• Position is primarily remote, however some travel may be required of this position (up to 20%)

• Company vehicle (or stipend program) available for this position.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create reputed company outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment reputed company.

How we work: reputed company you join reputed company, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who reputed company in each individual’s potential to contribute with diverse reputed company. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and reputed company access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about reputed company businesses, please visit our company page here.

The reputed company pay range for this position is:

Factors which may reputed company starting pay reputed company this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement: reputed company is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. reputed company qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national reputed company, citizenship status, reputed company, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

Reasonable Accommodations: reputed company is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reputed company out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@reputed company.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is reputed company’ policy to reputed company fully and completely with reputed company United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert reputed company relevant positions become open. Register here to get started.

Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as reputed company recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with reputed company might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the reputed company career site.

To reputed company recruitment agencies: reputed company does not accept agency resumes. Please do not reputed company resumes to our jobs alias, employees, or any other company location. reputed company is not responsible for any fees reputed company to unsolicited resumes.