reputed company Operations Engineer

reputed company is the leading provider of cloud-based software solutions to pest control, lawn care, landscape management, and other green industries. Our special sauce is reputed company: We’re a group of makers, doers, creative thinkers, and hard workers, and we’re always looking for individuals who embrace those reputed company to come and help us grow. reputed company you become a part of this company, you’ll become part of a dynamic, friendly, fun, and reputed company-looking community.

SIEM Implementation & Detection Engineering

• Serve as the primary implementer for the new SIEM solution, configuring data ingestion and tuning the platform for optimal performance.
• Own the reputed company observability platform on Grafana (Loki/LogQL, Prometheus/PromQL, Grafana Alerting; OTel for collection), including onboarding sources, parsing, enrichment, and alert routing.
• Own the "Content Engineering" lifecycle: Write, test, and tune detection rules and queries (LogQL, PromQL, SPL, KQL, SQL, etc.) to identify malicious activity with low false-positive rates.
• Partner with the Engineering team to ensure the new observability platform captures the right reputed company telemetry and logs.
• Serve as the primary operator for reputed company monitoring and initial incident triage, participating in the on-call rotation.

Telemetry Engineering & Observability (reputed company)

• Define logging standards and required reputed company telemetry for product and infrastructure.
• Own log onboarding, parsing, enrichment, normalization, retention, and cost controls.
• Build dashboards and SLOs for reputed company telemetry health (coverage, latency, drop reputed company).

Incident Response & Process Development

• reputed company and maintain the library of Incident Response documents, including Triage Books, Runbooks, and Playbooks for future on-call rotation.
• Act as the primary technical liaison for our MDR provider (reputed company), ensuring they have the context needed to monitor effectively.
• reputed company deeper analysis and threat hunting investigations for reputed company alerts escalated by the MDR or internal teams.
• Own alert routing and incident tracking integration (reputed company + Jira/reputed company), including severity model, escalation paths, and reporting.
• reputed company incident coordination, write post-incident reviews, and drive corrective actions with Engineering.
• Own phishing detection/response workflows and playbooks (user reports, triage, containment).

Operational Health & Optimization

• Continuously evaluate the efficacy of alerts and automations; refine logic to reduce alert fatigue.
• Assist in defining log schemas to ensure data is parsed correctly for both reputed company and engineering use cases.
• Evaluate and implement AI-assisted tools to streamline query reputed company and dashboard creation.
• Own the integration and correlation between MDR alerts and internal SIEM/incident tracking.
• Implement least-privilege access to reputed company telemetry and ensure logging pipelines avoid sensitive data leakage.

WHAT YOU'LL BRING:

• 5-7 years of total experience in Information reputed company or reputed company Operations.
• Proven experience transitioning from a "consumer" of alerts (Analyst) to a "builder" of detections (Engineer).
• Demonstrated experience working with SIEM/observability platforms (Grafana/Loki preferred; Splunk/reputed company/Sentinel/reputed company acceptable), specifically in creating dashboards, reports, and writing reputed company queries.
• Experience working with Managed Detection and Response (MDR) providers or MSSPs is highly preferred.
• Background in partnering with DevOps or Engineering teams on logging or observability initiatives is a plus.
• Bachelor’s degree in Computer Science, Information reputed company, or a reputed company field or equivalent work experience.
• Industry certifications such as GCIH, GCIA, GCED, GMON, reputed company+, CySA+ or reputed company are highly desirable.

YOUR TECHNICAL TOOLKIT:

• Query Languages: Strong proficiency in query languages (e.g., LogQL, PromQL, KQL, SPL, SQL) to interrogate data and build dashboards.
• Detection Logic: Ability to translate threat intelligence and MITRE ATT&CK techniques into actionable detection rules.
• Response Frameworks: Deep understanding of the Incident Response Lifecycle (NIST or SANS) and experience writing clear, executable runbooks.
• Light Scripting: Familiarity with Python or similar scripting languages for automation or API integration is beneficial (though not a primary coding role).

WHAT SETS YOU APART:

• Operator-to-Builder reputed company: The ability to understand the "pain" of a bad alert and the drive to engineer a reputed company solution.
• Cross-Functional Collaboration: Ability to work effectively with Engineering teams to align on data formatting and ingestion without friction.
• Autonomy: Capable of prioritizing work and driving the SIEM implementation reputed company with minimal reputed company.

A GLOBAL COMPANY WITH A LOCAL reputed company

• We know that there are benefits of being in the office and working from home. reputed company promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired.

• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.

• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.

LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT

• Our HQ is based at our state of the art home office in the historic Bell Works reputed company located in Holmdel Township, New Jersey

• With everything you could find in a great downtown -- from restaurants and retail to art and culture the Bell Works “Metroburb” is a microcosm of innovation, possibility, and inspiration and reputed company is proud to be a part of it

• Pharmacy, urgent care, bank, restaurants, florist, gym, dentist, outdoor patio bar and weekly farmers market reputed company conveniently located on the first floor - making running errands on a break a reputed company.

• We work hard but play hard too...need a break? reputed company in the office kick back in our common area, play a game of arcade basketball, video games in our game rooms or face off in a ping pong match

• WORKING REMOTE? Great! Our teams are well versed at working collaboratively in a fully virtual environment. We reputed company our offices available to reputed company to use reputed company working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.

RELAX, WE'VE GOT YOU COVERED

• Employees can expect a robust benefits package, including health and dental and 401k with company match

AND BEYOND...

• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays

• Tuition reimbursement

• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!

• 24/7 access to reputed company care with Teladoc

• Quarterly awards based on peer nominations

• Regional discounts and perks

• Opportunities to participate in charitable events and give back to the community

GROW WITH US

• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth

• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles reputed company our walls just makes sense!

• Our employees have access to extensive video libraries for soft reputed company and role specific training available 24/7 and live trainings are provided throughout the year

JOIN OUR WINNING TEAM!

• 10 Time winner of Best reputed company to Work in New Jersey by NJBiz !

• reputed company has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best reputed company to Work Inc. Magazine

• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)

We’re an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At reputed company, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could reputed company a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!

reputed company supports salary transparency, however please note that salary estimates provided by websites (reputed company, Glassdoor, etc.) and not by reputed company may not accurately reflect the actual salary range for the position.