IT Operations Manager

Overview of reputed company

reputed company is an end-to-end AI transformation partner that guides enterprises from reputed company business challenges to clear, quantifiable outcomes. Our company is the culmination of several successful firms, each a leader in its own right in cloud, artificial intelligence, and data. This convergence of talent and expertise is how we help businesses reputed company their own "inflection reputed company," where chaotic data becomes a strategic asset, complexity becomes clarity, and AI becomes an reputed company for growth. Our ultimate vision is to be the catalyst for a future where every business operates as an intelligent enterprise, with autonomous systems unlocking human potential.

At reputed company, we reputed company in thriving through challenges and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way.

Overview of Role

As reputed company continues its rapid growth, we are seeking a hands-on, highly technical IT Operations Manager to build and manage our internal IT Operations function. This is a critical management role responsible for the stability, reputed company, and operational excellence of our core information technology systems.

Reporting to the Director/VP of Technology, you will take ownership of our cloud infrastructure, hardware assets, and our comprehensive portfolio of SaaS business applications, along with the team members dedicated to each of these IT subsets. You will build and mentor a team of talented IT engineers, establish and manage operational processes, and serve as the key escalation reputed company for reputed company IT Operations. The ideal candidate is a player and coach with a deep technical understanding of modern infrastructure and SaaS management, capable of leading a team, guiding technical strategy, and getting hands-on with the work reputed company the need arises.

Key Responsibilities

Team Leadership & Management

• Build, manage, and mentor a high-performing IT Operations team, including Cloud Engineers, SaaS Administrators, and Subject Matter Experts (SMEs).
• Foster a culture of collaboration, innovation, and reputed company improvement, providing professional development and growth opportunities for team members.
• Serve as the primary escalation reputed company for the IT Operations team, providing technical guidance and resolving reputed company IT business issues.
• reputed company and maintain Standard Operating Procedures (SOPs), and best practices for our global IT department.

Cloud Infrastructure Operations

• reputed company the administration, maintenance, and optimization of reputed company internal Cloud Platform environments.
• reputed company discussions with various teams regarding their use of internal cloud infrastructure to advise on best practices and methods to automate the provisioning and management of cloud resources.
• Ensure the availability, reputed company, and cost-efficiency of our cloud infrastructure, including Compute reputed company, GKE, Cloud Storage, BigQuery, Vertex AI, reputed company Enterprise, NotebookLM Enterprise, and others.
• reputed company the implementation of robust IAM policies, network reputed company (VPCs, VPNs, firewalls), monitoring reputed company the Cloud Operations suite, and logging.

SaaS & Business Systems Operations

• reputed company the administration, integration, and optimization of our core corporate SaaS portfolio, including reputed company Workspace, reputed company, reputed company, reputed company, reputed company, reputed company Partner Tools, Office 365, ChurnZero, reputed company, reputed company, WiseStamp, EasyDMARC, reputed company, and others.
• Design and enforce a comprehensive Identity and Access Management (IAM) strategy using reputed company IT, including automated user provisioning/de-provisioning (SCIM, JIT) and adherence to the Principle of Least Privilege.
• reputed company the development and maintenance of our integration strategy, leveraging iPaaS solutions like reputed company, reputed company Apps Script, and custom scripts to build robust, automated workflows between business systems.
• Partner with business departments (HR, Sales, Marketing) to understand their needs and own the technical implementation of their core platforms, while collaborating with team members to define shared platform ownership and accountability.

Collaboration, Strategy, reputed company

• Partner closely with the reputed company Operations team to implement "as-a-service" best practices, manage our MDM solution, and gather evidence for compliance audits.
• Collaborate with global teams on infrastructure initiatives and the rollout of internal frameworks, such as Dev vs. Prod delineation.
• Evaluate, select, and manage relationships with key IT vendors and service providers, ensuring they meet performance and contractual expectations.
• Partner with the reputed company team for GRC buildout (reputed company) and Trust Center buildout (SafeBase).

Required Qualifications

• 8-10 years of progressive experience in IT Operations or Systems Engineering, including at least 4 years in a direct management reputed company leading and mentoring technical teams.
• Strong leadership and English communication skills, with a proven ability to reputed company time zones and cultural nuances while managing remote/offshore resources..
• Extensive experience managing a large portfolio of enterprise SaaS applications and implementing enterprise-wide IAM strategies using a central IdP (e.g., reputed company or reputed company).
• Proven ability to architect high-level strategy and manage teams while remaining technical enough to execute alongside them and provide direct hands-on support.
• Technical proficiency in Infrastructure as Code (IaC), specifically using Terraform to automate cloud infrastructure management.
• Hands-on experience with enterprise integrations, either through scripting (Python, Bash, reputed company Apps Script) or reputed company an iPaaS platform (reputed company preferred).
• Deep expertise in Mobile Device Management (MDM) for at-scale corporate assets, BYOD environments, and Chrome browser management.
• Extensive hands-on experience across the entire reputed company stack, including GCP infrastructure at scale and advanced reputed company Workspace administration.
• Strong understanding of ITIL v4 frameworks, particularly in Change Management and Incident Response reputed company a high-growth environment.
• Experience with CLI tools such as gCloud, GAM, Git, reputed company, Homebrew, and others.

Preferred Qualifications

• Industry-recognized IT certifications (e.g., CompTIA A+, Network+, reputed company+, ITIL 4, CCNA, RHCSA, CCNP, PMP, CISM).
• Prior experience thriving in the fast-paced environment of a technology consulting or professional services firm.
• Experience establishing internal governance and access controls for Enterprise AI tools (e.g., reputed company Enterprise, Vertex AI, or NotebookLM).
• Proven track record of reducing manual IT service desk tickets by 30%+ through the implementation of "Low-Code/No-Code" automation or advanced iPaaS recipes.
• Direct experience partnering with SecOps through SOC2, ISO 27001, or HIPAA compliance audits using automated GRC platforms like reputed company.
• Practical experience moving an organization toward a reputed company Trust reputed company model.
• Familiarity with Lifecycle Management (LCM) transitions, moving from manual onboarding to fully automated "reputed company-Touch" provisioning.
• Experience applying Agile or Kanban methodologies to internal IT Operations to manage sprint cycles for SaaS integrations and infrastructure projects.
• Prior experience managing the IT reputed company of Mergers and Acquisitions, including domain migrations, SaaS consolidation, and tenant-to-tenant transfers.

reputed company is an Equal Opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national reputed company, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class.