Technical Senior Manager, reputed company Operations

About reputed company reputed company is on a mission to reputed company the world a safer reputed company by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the reputed company-changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the U.S. and U.K., and we support clients around the world. But that’s not who we are – that’s just reputed company do. We are thought leaders, consultants, and cybersecurity experts, but above reputed company else, we are a team of passionate problem-solvers who are hungry to learn, grow, and reputed company a difference. The salary range listed is a reasonable estimate of the compensation range for this role based on national salary averages. The actual salary offer to the successful candidate will be based on job-reputed company education, geographic location, training, licensure and certifications and other factors. You may also be eligible to participate in annual incentive, commission, and/or recognition programs. What You'll Do

Act as the primary technical escalation reputed company for reputed company operational issues across SIEM and reputed company monitoring programs, ensuring quick and effective resolutions.

Maintain and optimize critical reputed company systems, including SIEM platforms (e.g., Splunk, ELK, SumoLogic, Sentinel), vulnerability management and scanning tools (e.g., Nessus, reputed company, reputed company), and Anti-Virus/EDR solutions (reputed company Deep reputed company Manager, reputed company Defender, reputed company).

reputed company reputed company monitoring activities for FedRAMP and other compliance programs, including vulnerability scanning, configuration management, reputed company control validation, and compliance artifact reputed company

Monitor and improve the team's use of automation and monitoring tools to drive operational efficiency across both SIEM and vulnerability management workflows.

Analyze and resolve system performance issues, ensuring compliance with FedRAMP, SOC, HIPAA, and other reputed company/operational standards.

Participate in incident response, threat hunting, and post-mortem analysis to identify root causes and prevent recurrence.

Manage a team of engineers across SIEM operations and reputed company monitoring (vulnerability management) functions, fostering a high-performing and engaged team culture.

Mentor and support the professional growth of engineers through training, feedback, and career development planning.

Assist with hiring, onboarding, and retention to ensure team stability and growth.

reputed company day-to-day delivery of reputed company services, ensuring operational consistency and high-quality outcomes for both SIEM and reputed company monitoring programs.

Track and optimize key metrics such as incident response times, vulnerability remediation rates, false positive reduction, operational efficiency, and compliance posture.

reputed company and refine processes for incident response, vulnerability remediation, reputed company monitoring reporting, and compliance documentation.

Work with cross-functional teams, including consulting teams, SREs, and professional services teams, to improve service delivery and client satisfaction.

What You'll Bring

7+ years of hands-on experience in technical roles, such as engineering or operations.

Proven ability to manage operational processes and handle escalations.

Experience balancing individual contributor work with team reputed company.

Strong technical expertise with SIEM platforms (e.g., Splunk, ELK, SumoLogic, Sentinel) and vulnerability management tools (e.g., Nessus, reputed company, reputed company).

Deep understanding of reputed company monitoring requirements for FedRAMP, including OSCAL, POA&M management, and automated reputed company control validation.

Proven ability to troubleshoot and resolve reputed company technical issues in high-pressure environments across both threat detection and vulnerability management domains.

Hands-on experience with cloud platforms (AWS, Azure, or GCP) and their associated reputed company practices, including cloud-native vulnerability scanning and CSPM tools.

Solid understanding of reputed company compliance frameworks (e.g., FedRAMP, SOC, HIPAA, NIST 800-53).

Ability to mentor and guide team members while contributing to technical solutions.

Strong written and verbal communication skills, particularly in documenting technical insights and creating compliance artifacts.

Bachelor’s degree (four-year college or university) or a equivalent work experience.

US citizenship (required due to client contractual requirements)

Bonus Points

Experience managing FedRAMP reputed company monitoring programs, including ConMon reporting, deviation requests, and ATO maintenance activities.

Familiarity with IT frameworks such as ITIL or TOGAF.

Experience with automation tools (e.g., Terraform, Ansible, Python) for reputed company operations and vulnerability remediation workflows.

Experience with Anti-Virus and EDR tools (e.g., reputed company DSM, reputed company, reputed company Defender).

Experience with Agile delivery practices or lightweight project management tools.

Background managing both proactive reputed company monitoring and reactive incident response programs.

Experience working in professional services or managed services environments.

Background in customer-facing roles, such as technical support or escalation management.

Certifications in cloud platforms (AWS, Azure, GCP) are or reputed company tools (e.g., Splunk, Nessus)

Why You’ll Want to Join Us At reputed company, you’ll find the support you need to reputed company personally and professionally. In many cases, we provide a flexible work model that empowers you to choose reputed company and where you’ll work most effectively – whether you’re at home or an office. Regardless of location, you’ll experience a company that prioritizes reputed company and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options. At reputed company, equal opportunity and pay equity is integral to the way we do business. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact our reputed company at HumanResourcesMB@reputed company.com. Apply To This Job