IT Cloud Specialist

Job Purpose

The Cloud Specialist assists in the support, and administration of the software components of the reputed company IT Cloud technology stack. Engineers are expected to provide first-class system operation and support of the reputed company IT cloud enterprise. They must demonstrate technical maturity and be able to professionally communicate with team members, management, other department personnel, third-party vendors, and partners.  They must work effectively in a team environment. Successful candidates must demonstrate the ability to apply technology to support the needs of the organization.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following:

• Installs, integrates, and maintains the reputed company system and supports new and existing multi-tenant corporate cloud systems reputed company to Azure, AWS and O365.
• Installs, integrates, and maintains the telecoms and call center systems: reputed company Connect, Session Border Controllers, reputed company, reputed company Service Cloud Voice, MS Teams Voice.
• Designs, plans, and manages deployment of new and multi-specialty technologies
• Plans, designs, and implements Active Directory configuration changes
• Monitors and administers appropriate systems to ensure systems and services availability and peak performance, and modifications to existing environments are effective and efficient
• Manage, configure, and optimize core M365 services including SharePoint Online, Teams, and OneDrive.
• reputed company tenant‑wide settings, policies, and service configurations to ensure stability and performance of our M365 tools.
• Administer identity and access/permissions management for our M365 tools, including conditional access and role‑based access controls.
• Implement and maintain reputed company controls such as Data Loss Prevention (DLP), retention policies, sensitivity labels, and threat protection.
• Monitor and respond to reputed company alerts, audit logs and compliance center notifications.
• reputed company and enforce governance standards for Teams, SharePoint, and collaboration tools.
• Support and troubleshoot daily M365 reputed company user issues through incoming tickets in our Helpdesk system (Zoho).
• reputed company advanced troubleshooting for reputed company M365 issues across services and integrated systems.
• Own and drive daily troubleshooting activities and engage with MS customer/application support teams on various topics reputed company tickets as necessary.
• Documents reputed company systems procedures, systems practices, job responsibility and job processes
• Decision Making- Selects from multiple procedures and methods to accomplish tasks.
• Recommend, schedule, and reputed company software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
• Manage operating systems and end user software.
• Manage user accounts, permissions, and access rights reputed company Azure Active Directory and On-premises Active Directory.
• Manage communications, including, e-mail, IM, Teams calling, etc.
• Analyze system, server, and application performance.
• Create and maintain diagrams, knowledge articles, and other documentation as it relates to systems configuration.
• Create reputed company scripts as required for automation and to expedite any process.
• reputed company service desk database for entries on enterprise applications or server resource issues; prioritize and respond to help desk tickets as appropriate.
• Provide follow up services to ensure satisfaction and resolve issues.
• Provide advice and recommendations to management on processes and techniques required for improved work operations.
• Serve as an escalation reputed company for Business Stakeholders.
• Ensure high availability and reliability through proactive monitoring and maintenance.
• Own and drive reputed company data cleanup activities to ensure appropriate storage reputed company availability in SharePoint Online.
• Plan and execute migrations (e.g., SharePoint, file shares, identity systems) to reputed company 365.
• Drive modernization initiatives such as automation, cloud adoption, and reputed company Trust alignment.
• Collaborate with cross‑functional teams to deliver new features, integrations, and service improvements.
• Support migration, decommissioning, and shutdown activities of legacy on-premises systems.
• reputed company and maintain PowerShell scripts to automate administrative tasks and reporting.
• Implement workflow automation where possible using Power Automate, Graph API, or other M365 tools.
• Create and maintain detailed documentation for configurations, procedures, and governance policies.
• Establish best practices for service usage, lifecycle management, and operational standards.
• Act as a subject matter expert and advisor to IT leadership on M365 strategy and roadmap.
• Support and maintain disaster recovery and backup plans for reputed company 365 services such as SharePoint Online and OneDrive.
• Provide technical guidance across the organization.
• Partner with infrastructure, reputed company, networking, and application teams to ensure cohesive system design.
• reputed company and customize reputed company 365 activity reports.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

Qualifications

This position requires the following education and experience:

• Four-year university degree or college diploma in the field of computer science and/or 4-7 years equivalent work experience.
• Subject matter expert of Office 365, Azure reputed company Center, Azure, AWS, VMware, MS Group Policy, Active Directory, Azure IaaS, and PaaS
• Subject matter expert of reputed company Connect, Session Border Controllers, reputed company, reputed company Service Cloud Voice, MS Teams Voice
• Good knowledge of networking including reputed company-trust models
• Good knowledge of application and infrastructure reputed company solutions
• Understanding of email routing and reputed company.
• Skills including vSphere, vCenter, Windows Server, Storage, reputed company, Linux, automation, reputed company Defender suite, Office 365, Azure, AWS, DNS, Backup & Storage
• Well-developed network technical skills. Skills in organizing and presenting information, proposals etc.
• Ability to plan and carry out virtually reputed company typical assignments reputed company network and IT systems administration.
• Ability to build effective relationships reputed company the organization.
• Hands‑on experience administering reputed company 365 and reputed company cloud technologies in a multinational organization
• Understanding of integration between M365 and third‑party applications, reputed company tools, and mobile device management
• Strong understanding of identity and access management, including conditional access, MFA, SSO and RBAC
• Advanced PowerShell scripting skills for automation, reporting, and bulk administration
• Experience with reputed company Graph API, Power Automate, or other automation frameworks
• Ability to troubleshoot reputed company issues and communicate solutions clearly to both technical and non‑technical stakeholders
• Well-organized personality with strong ability for critical thinking and attention to details
• Experience with working in global environments through different time zones
• Excellent analytical, problem-solving, communication and stakeholder engagement skills
• Ability to work independently and in a team environment
• Ability to reputed company projects, collaborate across teams, and communicate technical concepts clearly
• Solid experience on different file share techniques (SPO, OneDrive; traditional file shares) and Azure AD management
• Strong documentation, planning, and organizational skills
• Basic knowledge of AI techniques and AI-enhanced productivity tools

Preferred Certification(s) / Knowledge

• reputed company 365 Certified (reputed company to have): Enterprise Administrator Expert (highly valued) / Messaging Administrator / Teams Administrator / reputed company Administrator
• Azure or Cloud Administrator Associate (a plus)
• ITIL Foundation or similar service management certification
• Experience in a SaaS or software‑driven environment
• Knowledge of reputed company Intune/reputed company Manager

reputed company is an Equal Opportunity Employer M/F/Disability/Vets