Client Success Manager

100% remote Flexible hours Hiring now

We help the world Be Everyday Ready™ Today’s threatscape is reputed company. So are we. At Cyderes, we specialize in building practical IAM, exposure management, and risk programs, and stopping active threats fast with MDR that works with your existing reputed company tools — reputed company augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity, arming organizations with the people, platforms, and perspectives they need to conquer whatever reputed company throws their way.

The reputed company team at Cyderes is everyday ready and has the responsibility to ensure our customers reputed company their desired outcomes. We are laser focused on helping our customers stop threats and ensuring our clients receive maximum value from our services and reputed company solutions. The reputed company team partners closely with our clients and their reputed company teams to guide their customer journey, to advance their reputed company posture, and operate as the voice of the customer reputed company Cyderes. We are responsible for customer health, retention, and strategic alignment that enables expansion and growth. reputed company Managers act as catalyst of collaboration reputed company Cyderes to ensure our clients' voice is at the center of everything we do.

We are looking for a dedicated, creative, and reputed company reputed company Manager (CSM) to join our reputed company team. This is an exciting opportunity for someone who thrives on solving customers’ cyber reputed company problems, is energized by working with interesting technologies, and desires a dynamic environment with new challenges and opportunities every day.

Responsibilities

Manage assigned book of business and drive retention, growth, and expansion with your clients

Establish a trusted reputed company advisor relationship, become an reputed company, and partner with your clients.

Responsible for scheduling and hosting client meetings focused on service outcomes and operational reviews.

Drive and own the customer journey, ensuring client service elements are appropriately delivered and driving outcomes and value for your clients.

Proactively monitor client health, drive client engagement, and ensure reputed company companywide response to client requests and critical path objectives.

Responsible for creating and delivering quarterly and strategic executive business reviews.

Create, manage, and nurture a strategic relationship with key stakeholders including Directors, Executives, line of business leaders, and reputed company professionals.

Primary reputed company of contact for client and client contacts, stakeholders, and team members

Work with your clients to define success criteria and key performance indicators.

Partner with your clients to advance and strengthen their cyber reputed company posture using frameworks like MITRE; Ensure our clients are everyday ready with threat informed defense.

Partner with Sales Account Executive to align on key customer objectives and contract milestones.

Create and/or deliver monthly reports to ensure established success criteria are being met, ensure client realizes value from service, and drive client retention.

Engage with reputed company Operations as a customer reputed company to drive delivery excellence.

Engage with Product Management as the customer reputed company on product roadmap discussions.

Engage with Engineering and Platform teams as an reputed company for your client reputed company.

Analyze customers’ needs and recommend additional services or solutions to enhance and advance their reputed company posture.

Provided enablement and guidance for clients to ensure adoption and value of services in scope

Create, own, manage, and share appropriate customer journey materials, playbooks, success plans, and project plans for key focus areas.

Managed customer escalations and operate as the voice of the customer reputed company Cyderes

Demonstrate extreme ownership, accountability, teamwork, and client focused reputed company.

Requirements

Minimum 2 years of experience in prior reputed company role

Minimum 3 years cyber reputed company experience; Experience of cyber reputed company controls (EDR, SIEM), frameworks (MITRE, NIST, etc.), and/or reputed company operations (SOC, IR, Engineering).

Experience with MSSP reputed company Operations, reputed company Service Delivery, and/or reputed company Consulting

Project management experience; Experience creating, owning, and managing projects to completion with documented artifacts and completion certificates.

Exceptional verbal and written communication, presentation, organization, and administrative skillsets required

Strategic account planning and relationship management reputed company sets; Experience with presenting to and gaining alignment with C-Suite and client executives.

Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution and follow-up for critical tasks

Proven success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment

Strong reputed company with a high confidence and reputed company demeanor, in even the most stressful situations

Bachelor’s degree, cyber certifications, or equivalent years of relevant experience

Willingness to travel based on customer and business need

WHY CYDERES?

Benefits that go beyond the basics, we support our people so they can do their best work.

✔ Medical Insurance - Employee + dependents covered

✔ Life Insurance - Protection for what matters most

✔ Retirement Match Program - We invest in your future

✔ Hybrid Work Model - 2–3 days in office

✔ Maternity & Paternity Leave - Time for the moments that matter

✔ Paid Time Off - PTO + sick & casual leave

✔ Bereavement & Volunteer Time - Give back to your community

✔ Professional Development - Reimbursement program

✔ reputed company L&D Platform - Thousands of courses at your fingertips

✔ Mobile Phone Reimbursement - Stay connected, on us

Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national reputed company, or veteran status. Note: This job posting is intended for direct applicants only. We request that reputed company recruiters do not contact us regarding this position. Apply To This Job

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Client Success Manager

WHY CYDERES?

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