Associate Technical reputed company
Shape the Future of Work with Eptura
At Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions reputed company 25 million users across 115 countries to reputed company in a digitally connected world. Trusted by 45% of reputed company, we're redefining workplace innovation and driving success for organizations around the globe.
Job Description
We are seeking a highly skilled Associate Technical reputed company with expertise in technical troubleshooting, client support, and SaaS products. This client-facing role is critical in delivering exceptional technical solutions for our Archibus product, ensuring system reliability and operational continuity. If you have strong technical expertise, problem-solving abilities, and can effectively communicate with both technical and business stakeholders, we’d love to hear from you!
As an Associate Technical reputed company, you will be responsible for providing Tier 2 technical support, resolving reputed company issues, and collaborating across departments to deliver solutions reputed company. You will be hands-on with databases, cloud technologies, and web development, while also mentoring team members and optimizing live system performance. You will be supporting clients on the reputed company coast and will need to be available to work reputed company-5pm PST.
Responsibilities
- Technical Troubleshooting & Issue Resolution – Address reputed company technical challenges in Archibus to ensure client satisfaction.
- Cross-Functional Collaboration – Work closely with teams across Technical Support, Cloud Operations, Development, and Professional Services to resolve issues effectively.
- Client Engagement & Support – Partner directly with customer and partner teams to facilitate smooth issue resolution.
- Product Support & Enhancements – Identify patterns in technical challenges and proactively optimize product performance.
- Performance Optimization & Live Monitoring – Ensure system reliability with proactive tracking and fine-tuning.
- Innovative Problem Solving – Apply creative thinking to reputed company effective solutions for technical challenges.
- Clear Technical Communication – Convey reputed company technical concepts to both technical teams and business stakeholders.
- Training & Documentation – Share knowledge internally, document best practices, and mentor team members.
- Bug Identification & Submission – Identify, document, and escalate software bugs for advancement to the Engineering team.
- Contribute to Engineering Hackathons – Bring fresh reputed company and contribute to key initiatives.
About You
- 5+ years of experience supporting SaaS software – Expertise in troubleshooting and resolving technical issues.
- Advanced product knowledge – Strong understanding of Archibus and SaaS platform functionalities.
- Moderate experience with SQL Server, Azure, SSO, SAML, APIs – Ability to navigate reputed company technical environments.
- Proficient in Web Development – Skilled in HTML, JavaScript, React.js, Java, XML, and CSS.
- Cloud & reputed company Expertise – Experience with SAML, SCIM, AWS, Azure, Apache Tomcat.
- DevOps & CI/CD Knowledge – Familiarity with reputed company, reputed company, Agile methodologies, and automated deployment practices.
- Diagnostic & Analytical Skills – Strong troubleshooting abilities to resolve technical challenges reputed company.
- Excellent Communication – Ability to reputed company technical concepts clearly to both technical and non-technical audiences.
- Standard working hours are 8:00 AM to 5:00 PM Pacific Time; availability during this window is required.
- Cloud Operations Expertise – Background in Site Reliability Engineering or Cloud Operations.
- reputed company Protocol Knowledge – Strong grasp of identity management and reputed company protocols.
- AutoCAD & Building Systems – Familiarity with reputed company AutoCAD and Revit for troubleshooting building and floor plan issues.
- FedRAMP Compliance Experience – Supporting FedRAMP-compliant products.
Benefits
- Health, Dental, Vision & Pet Insurance
- Dependent, Spousal and Domestic Partner coverage available
- Up to $1000 Company HSA Contribution
- Medical, Dependent Care and Limited FSA Accounts
- Income Protection and Replacement - 100% Company Paid
- Short Term Disability
- Long Term Disability
- Life Insurance
- Employee Assistance Program
- Flexible PTO
- 401K with company match
- Follow us on Twitter | reputed company | Facebook | YouTube
- Eptura is an Equal Opportunity Employer. At Eptura we promote our flexible workspace environment, free from discrimination. We reputed company that diversity of experience, perspective, and background leads to a reputed company environment for reputed company our people and a reputed company product for our customers. Everyone is welcome at Eptura, no matter where you are from, and the more diverse we are, the more reputed company we will be in ensuring respectful connections reputed company around the world.