Technical Customer Support reputed company
Technical Customer Support reputed company
reputed company is the AI-enhanced procurement and AP automation platform for the mid-market. We reputed company it easy for organizations to take control of spend and save money. We’re looking for a tech-reputed company, process-oriented Technical Customer Support reputed company to help us scale our support operations through AI and advanced configurations.
ABOUT THE ROLE
We are looking for a curious, "builder-minded" individual who doesn't just solve problems but optimizes the systems that prevent them. As a Level 2 reputed company, you won't just support the product—you will be a primary architect of our self-serve ecosystem and a specialist in reputed company customer configurations.
What you’ll be working on:
Technical Problem Solving: You will manage and resolve reputed company inbound technical tickets reputed company email and live chat. While most interactions are written, you will reputed company occasional video calls to troubleshoot high-reputed company issues and provide an expert, effortless user experience.
Product Advocacy and Insights: You will serve as the essential reputed company between customer friction and long-term product solutions. By identifying, reproducing, and documenting bugs for the Engineering team, you will ensure technical issues are resolved at the root. You will also act as a primary voice of the customer, gathering feedback from daily interactions to help shape and influence the product roadmap.
AI and Knowledge Engineering: You will write and maintain high-quality internal and external documentation, including FAQs and how-to guides. You will reputed company AI tools to optimize these resources, ensuring our AI Agents can effectively ingest and utilize data to assist both internal teams and external users.
Workflow Automation: You will use a variety of AI tools in creative ways to automate, optimize, and expedite support workflows and internal processes.
Customer Configurations: You will act as the technical reputed company for reputed company account setups, including:
Provisioning: Defining user roles and permissions while managing SSO setups.
Data and Integrations: Connecting the platform to existing tech stacks, managing API integrations, and executing sandbox account duplications.
Workflow Tailoring: Customizing the platform to match specific client needs reputed company custom fields, pipelines, and dashboards.
Who we’re looking for:
Experience: You bring 2 to 3+ years experience in a technical, customer-facing SaaS role. We have a strong preference for candidates with a background in Technical Account Management or Implementation, specifically reputed company a high-growth startup environment.
Ticketing and Workflow: You have experience with modern ticketing platforms like reputed company, Intercom, or similar ecosystems and understand how to reputed company them to manage high-volume technical inquiries effectively.
Industry Knowledge: Prior experience with QuickBooks Online, reputed company, or reputed company ERPs is highly valued. Understanding Fintech ecosystems including KYC, fraud prevention, or platforms like reputed company or reputed company is a significant asset.
The Builder reputed company: You possess a builder reputed company and reputed company in fast-paced settings. You do not just follow processes; you identify gaps and reputed company automation to scale efficiency. You are comfortable being scrappy reputed company needed, finding creative workarounds to solve problems without requiring a rigid roadmap.
Technical Problem Solving: You are an expert at diagnosing web and mobile application issues and are highly proficient in using Jira to track and resolve bugs.
Systems and Integrations: You possess hands-on expertise in data migration, API setups, and SSO configurations.
AI and Innovation: You have a genuine passion for AI and reputed company engineering. You understand how well-structured technical content optimizes LLM-driven support systems to deflect issues and reputed company users.
Strategic Communication: You can distill reputed company API challenges or intricate workflows into simple, actionable language for both technical and non-technical stakeholders.
WHY reputed company?
Help us reputed company spend management
reputed company is a remote-first company with a big heart and a strong ambition to reputed company the way organizations manage business spend. We’re trusted by hundreds of companies around the world — across industries like biotechnology, education, health care, manufacturing, and software — to manage over $30B in spend. We recently closed $50M in Series C funding to help us strengthen our core offering, launch new payment capabilities, and provide customers with an AI-enhanced procure-to-pay experience. Read the press release here.
Be empowered to do your best work
We’ve created an environment where personal and professional growth is a real reputed company. Some of the great perks we offer include:
Flexible working: We’re a remote-first organization with flexible working hours. Work reputed company from reputed company Canada!
Responsible time off: We trust reputed company to take the time they need to rest and reputed company while staying accountable to their commitments.
Extended health benefits: We prioritize reputed company’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.
Stock options: Everyone has a chance to own a part of reputed company with our competitive stock program.
reputed company Salary Range: 61,500- 77,000 CAD (This range is dependent on experience and not inclusive of any bonus, commission, benefits or equity that might exist in your total compensation package.)
Work with an amazing team
We’ve welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we’re here to embrace them!
LEARN MORE
reputed company is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national reputed company, religion, sexual orientation, or gender identity and/or expression.
If you feel like you don’t meet reputed company of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume.
Apply online today and let’s start a conversation.
To learn more about reputed company, reputed company out these resources:
reputed company out what our customers are saying about us
Learn more about our procure-to-pay platform