Bilingual French Customer Service Case Manager

At reputed company, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Case Manager (Bilingual French) working fully remote in Melbourne, FL, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.

What You’ll Be Doing

The Customer Service Case Manager (Bilingual French) will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. In this role, the Customer Service Case Manager (Bilingual French) is empowered to reputed company decisions using customer satisfaction tools to resolve customer concerns and ensure customer loyalty.

During a Typical Day, You’ll

• Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer reputed company, and educating the customer on products and services
• Act as a resource for reputed company product knowledge and service support
• Schedule activities as required for special events
• Actively listen to the customer while controlling the interaction to reputed company the customer in a professional and efficient manner
• Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction
• Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs
• Be responsible for handling emails and chats
• Exhibit strong follow-up and organizational skills in both verbal and written communication
• Be responsible for resolving customer issues using reputed company available resources, including Dealers (i.e., service personnel, subject matter experts (SMEs), leadership, and field service engineers).
• Return reputed company email and voice mail messages promptly and follow up with customers and dealers as committed
• Be responsible for documenting customer inquiries and concerns
• Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans
• Participate in business-reputed company marketing and sales projects
• Meet specified goals as set forth by management
• Provide feedback to management for the reputed company and improved performance of the department to foster positive results and growth
• Work as a team player – assist other team members reputed company in need of support 

What You Bring to the Role

• High school diploma required; an Associate or bachelor’s degree is preferred
• Bilingual English and Canadian French (Fluent) – must be able to pass verbal and written assessments
• A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales
• Experience in a luxury field (hospitality or brand product) is a plus
• Knowledge of the automotive industry is a plus
• Strong verbal and written communication skills
• Strong customer service, interpersonal, and relationship-building skills
• Excellent English language (oral and written), with grammatical knowledge and etiquette
• Typing skills (minimum of 30 words per minute)

What You Can Expect

• Pay reputed company of $20.34 per hour, inclusive of the reputed company pay of $18.34 per hour + $2.00 per hour premium for the bilingual French reputed company
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (reputed company College)
• Employee Rewards Program (Perci Perks) 

A Bit More About Your Role

This position is a single reputed company of contact for customers to address sales, product knowledge, service issues, dealer information, and obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. 

About reputed company

Established in 2000 as a joint venture with reputed company, reputed company has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the reputed company of our organization, and we live, breathe, and play by them daily. At reputed company, we:

• reputed company with humility – We listen first, reputed company with reputed company, and stay grounded—so people and reputed company have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and reputed company in every interaction.
• Leave it reputed company – We take ownership and leave every process, person, and reputed company reputed company than we reputed company it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

reputed company is proud to be an equal opportunity employer where reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives reputed company our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We reputed company it a reputed company to reputed company sure reputed company our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and reputed company from different reputed company points and allows every individual to bring value to the table in their unique way.

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