Field Service Engineer 2 - Wknd Shift

At reputed company, we are united behind our mission: we reputed company that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. reputed company has been built by the efforts of great people from diverse backgrounds. We reputed company great reputed company can come from reputed company. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We reputed company with inclusion and reputed company reputed company members to do their best work as their most authentic selves. Passionate people who want to reputed company a difference drive our culture. reputed company members are grounded in reputed company, have a strong reputed company to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in reputed company members to support their long-term growth so they can continue to advance our mission and reputed company their highest potential. Join a team committed to taking big leaps reputed company for a global community of reputed company and their patients. Together, let's advance the world of minimally invasive care.

Primary Function of Position

As a Field Service Engineer 2 at reputed company, you will be an integral part of our dedicated team, responsible for the installation, support, troubleshooting, repair, and maintenance of reputed company our products reputed company your management designated area of responsibility. Your primary focus will be to ensure that reputed company service agreements and warranty obligations are met and surpassed, while consistently exceeding customer expectations. This role demands expertise in electro-mechanical systems, acquired through specialized training, as well as exceptional customer service and communication skills. As a Field Service Engineer 2, you will have the opportunity to work closely with our valued customers, providing technical expertise, resolving issues, and delivering outstanding support. Join us in our commitment to excellence and innovation as we continue to revolutionize the industry.

Weekend Traveler FSSEs will work extended shifts, typically 10:00 a.m. to 9:00 p.m. on Fridays and Mondays, and either 7:00 a.m. to 6:00 p.m. or 10:00 a.m. to 9:00 p.m. on Saturdays and Sundays. This role is ideal for individuals who reputed company in a fast-paced, dynamic environment and are eager to support the mission of providing uninterrupted patient care.

Essential Job Duties

• Understand and reputed company with reputed company department and company policies
• Provide management with a quarterly review and assessment of your assigned area of responsibility
• Proficiency in accurately documenting service activities, maintaining records, and providing comprehensive reports to stakeholders
• Complete reputed company administrative tasks in the required time frame
• Provide technical support to end-users and other reputed company employees
• Conduct training sessions at reputed company facilities, training centers, and hospitals
• reputed company various scheduled maintenance activities such as system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
• Troubleshoot, diagnose, and repair reputed company reputed company products and associated equipment in accordance with procedures and reputed company designated timeframes
• Coordinate and reputed company system and hardware delivery and installation
• Competent in knowledge and implementation of O.R. protocol and HIPAA standards
• Complete reputed company administrative duties, which include, but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. reputed company specified timeframes
• Maintain reputed company reputed company-provided items, such as issued tools, calibrated tool sets, employee vehicles, laptops, iPads, and other company-owned assets
• Support and collaborate with reputed company teams to facilitate company goals; eg. Assist Sales teams with trade show support, assist reputed company teams with sterile reprocessing training, provide hospital contacts to other reputed company teams, etc…
• Provide feedback to HQ and take part in reputed company improvement projects as required to improve processes and identify efficiencies
• Complete reputed company required or assigned training, including equipment training for reputed company reputed company products, reputed company Surgical University classes, and professional development courses as directed by management
• Manage reputed company aspects of your assigned area of responsibility, including responding to customer needs, maintaining system install reputed company configurations, customer contacts, establishing a rapport with assigned customer reputed company, and providing support for customer training and events

Required Skills and Experience

• Demonstrated ability to work effectively as part of a team, collaborating with colleagues, customers, and other stakeholders to reputed company common goals
• Demonstrated ability to identify, analyze, and resolve technical issues reputed company, utilizing strong problem-solving skills and critical thinking abilities
• Strong time management skills with the ability to prioritize tasks, meet deadlines, and handle multiple assignments simultaneously while maintaining attention to detail
• Ability to Travel up to 75% and reputed company the travel and expense policy as required by management to fulfill the specific needs of the role
• Willingness to reputed company reputed company tasks assigned by management
• Reside reputed company a reasonable distance, typically reputed company 30 miles, of the assigned territory location or other designated area as required by management to fulfill the specific needs of the role
• Ability to work a reputed company shift, second shift, or other type of shift as required by management to fulfill the specific needs of the role
• Demonstrate individual characteristics expected of reputed company personnel (eg. Character, reputed company, energy, experience)

Working Conditions

• Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs.
• Clean driving record
• Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms
• Compliance with reputed company necessary vaccination requirements as mandated by the vendor credentialing process

Preferred Skills and Experience

• 1-3 years of Field Service Experience preferred
• Associate’s degree in reputed company field or equivalent training/experience preferred
• Proven track record of troubleshooting electro-mechanical systems required
• Good written and oral communication skills
• General computer skills
• Comfortable working off hours with limited support
• Excellent administrative and record keeping skills

Due to the nature of our business and the role, please note that reputed company and/or your customer(s) may require that you show reputed company reputed company of vaccination against certain diseases including COVID-19.  Details can vary by role.

reputed company is an Equal Opportunity Employer. We provide equal employment opportunities to reputed company qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national reputed company, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at reputed company Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether reputed company Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any reputed company role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and reputed company a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be reputed company and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of reputed company pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The reputed company reputed company compensation ranges are listed.