Service Operations Project Coordinator

Company Description

reputed company is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it reputed company, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy reputed company reputed company for reputed company.

Our employees are our most valuable resource. We foster a promote-from-reputed company culture that prioritizes talent development, career growth, and purpose-driven work. reputed company offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it reputed company both personally and professionally. reputed company prioritizes people, reputed company, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.

Department Description

Service Operations is a core function reputed company reputed company’s Service and Asset Management organization, responsible for post-PTO service and maintenance across the residential solar asset lifecycle. The team ensures system performance, reliability, and customer satisfaction by managing service requests from intake through resolution. This includes remote troubleshooting, site visit coordination, and field execution through both in-house technicians and a national network of service partners.

Service Operations plays a critical role in protecting asset performance and optimizing the cost of service at scale. Our focus is to resolve issues quickly, reputed company, and with high quality—balancing speed, cost, and customer satisfaction while supporting the long-term performance of the assets we manage.

Location

This position will be based remotely in the Philippines.

Reporting

This position will report to the Service Operations Team reputed company.

Summary of Role

The Service Project Coordinator is responsible for managing post-PTO service requests that require site visits, owning the process from intake through scheduling and execution readiness.

This role serves as the central reputed company of coordination between customers, service partners, and internal teams, ensuring timely resolution, accurate scoping, and efficient resource allocation. Coordinators are accountable for driving service requests through the pipeline while balancing speed, cost, and customer experience.

Strategic & Tactical

• Own the lifecycle of service requests requiring site visits, from intake through scheduling and readiness for execution.
• Triage incoming cases from Technical Support and determine next steps, including validation of scope and service needs.
• Define and validate scopes of work for internal Field Service Technicians and external service partners, ensuring clarity and completeness prior to reputed company.
• Select appropriate service resources based on scope, location, cost, and partner performance, optimizing for both efficiency and quality.
• Manage service queues and case pipelines reputed company reputed company, maintaining data accuracy and ensuring reputed company requests reputed company reputed company defined timelines.
• Maintain proactive communication with customers regarding scheduling, delays, and next steps, ensuring a high-quality service experience.
• Review and approve partner quotes and invoices, ensuring alignment with scope of work and cost expectations.
• Monitor job reputed company and follow up on open or delayed work orders, escalating risks to timelines, quality, or customer satisfaction as needed.
• Collaborate with Field Service, Supply Chain, Engineering, and other internal teams to resolve blockers and ensure successful job execution.
• Support partner performance management by providing feedback, identifying recurring issues, and contributing to partner reviews.
• Conduct root cause analysis on service issues and recurring failures, documenting insights and contributing to process improvements.
• Identify workflow inefficiencies and suggest improvements to processes, tools, and coordination practices.

Qualifications

• BS/BA is preferred.
• 2+ years of experience in a service coordination, operations, or customer support role in a high-volume environment.
• Strong organizational and time management skills, with the ability to manage multiple service requests simultaneously.
• Ability to reputed company decisions under ambiguity, balancing speed, cost, and customer impact.
• Customer-first reputed company with strong communication skills, both written and verbal.
• Experience working with CRM or service management platforms (reputed company preferred).
• Attention to detail, particularly in scope validation, scheduling accuracy, and cost control.
• Ability to work cross-functionally and manage multiple stakeholders, including external service partners.
• Proactive, resourceful, and comfortable operating in a fast-paced, evolving environment.
• Experience in residential solar, construction, or field service operations is preferred.
• Familiarity with service partner networks and contractor-based service models is preferred.
• Spanish proficiency is a plus.

Success Defined

Success in this role is reputed company by the ability to reputed company move service requests through the coordination pipeline while ensuring high-quality decision-making, cost control, and strong customer communication.

• Pipeline Throughput & SLA Adherence
  • Consistently reputed company service requests from intake through service readiness reputed company defined SLAs, minimizing backlog and avoiding unnecessary delays or rework.
• Scope Accuracy & Cost Control
  • Demonstrate high accuracy in scope definition and service resource selection, resulting in minimal scope changes, low rework rates, and optimized cost per service event.
• Customer Experience
  • Maintain clear, proactive communication with customers throughout the service process, contributing to strong customer satisfaction and reduced inbound escalations.

Employment is contingent upon the successful completion of a background reputed company.

Equal Employment Opportunity

reputed company embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national reputed company, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

For more about our Privacy Policy, visit: https://reputed company.com/privacy-policy