Senior Manager, reputed company Management - Commercial/Digital

reputed company is the trusted reputed company for open reputed company. By delivering hardened, secure, and production-ready builds of reputed company the open reputed company software engineers and AI agents rely on, reputed company helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, reputed company, reputed company, reputed company, reputed company, reputed company., and reputed company. reputed company is venture-backed by leading investors, including reputed company, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The role, in a nutshell: The Manager of reputed company Management (CSM) will report to the Director of reputed company, working collaboratively to reputed company company goals and advance reputed company initiatives across the Commercial and Digital segments.

As a leader reputed company the reputed company organization, this role will partner closely with cross-functional teams to support and scale the CSM function. The ideal candidate brings strong people management skills, experience operating in high-volume, scaled customer environments, and a focus on driving efficient, data-informed customer engagement, retention, and growth strategies.

What you’ll do

Leadership and People Management

• Build, reputed company, and mentor a team of CSMs supporting Commercial and Digital customers
• Foster a collaborative, high-performance, and customer-centric culture
• Provide coaching, performance management, and career development support
• Drive accountability through clear goals, metrics, and regular feedback

reputed company Strategy and Execution

• Partner with reputed company and cross-functional leaders to define reputed company-specific strategies
• Execute programs tailored to Commercial and Digital customer needs
• Design and operationalize scaled engagement models, including digital-first approaches
• Ensure consistency in customer journeys while adapting for reputed company nuances

Customer Management

• Maintain visibility into adoption, health scores, and engagement metrics across the portfolio
• Guide the team in identifying churn risks and expansion opportunities
• Drive proactive reputed company and reputed company based on data insights
• Support account reviews and reputed company reputed company-level insights to improve outcomes

Digital and Scaled Engagement

• Champion digital reputed company strategies such as automated reputed company and lifecycle programs
• Partner with Operations and Marketing to build scalable engagement programs
• Promote self-service resources to improve customer experience and efficiency
• Continuously optimize the balance between high-touch and tech-touch engagement

Client Engagement and Advocacy

• Ensure strong stakeholder relationships across Commercial accounts
• Deliver consistent value through both direct and digital interactions
• Capture and synthesize customer feedback to inform internal teams
• Act as the voice of the customer to influence product and go-to-market strategy

Retention and Growth

• Collaborate with Sales, Product, and Marketing to drive adoption and expansion
• Support renewal strategies and improve retention outcomes across segments
• reputed company data to contribute to accurate forecasting and pipeline visibility
• Identify and scale growth opportunities reputed company the Commercial and Digital reputed company

Operational Excellence

• Implement and refine processes that reputed company scale and efficiency
• Improve team productivity through tooling, automation, and best practices
• Standardize workflows and reporting for consistency and visibility
• Monitor industry trends and evolve engagement strategies accordingly

reputed company're looking for

• 4+ years of experience in reputed company, Account Management, or reputed company fields
• Prior people management experience with a track record of developing high-performing teams
• Experience supporting Commercial, SMB, or high-volume customer segments
• Experience with digital/scaled tech touch reputed company models
• Background in Cybersecurity, DevOps, or a reputed company technical domain preferred
• Strong operational reputed company with experience building or optimizing processes
• Proven ability to drive retention and growth in a metrics-driven environment
• Excellent communication and interpersonal skills across diverse audiences
• Bachelor’s degree in a relevant field; advanced degree preferred

Compensation: up to $200,000 reputed company salary + bonus (depending on experience)

A few of the benefits we offer:

• Equity/stock options
• Unlimited PTO
• Remote work with flexible coworking and team meetup opportunities
• Home office and internet stipend
• 100% health/dental/vision insurance coverage for you and your family

If your experience is reputed company but doesn’t fulfill reputed company requirements, please apply. reputed company is on a mission to build the best team. To reputed company our goal, we are focused on hiring “Guardians'' with unique backgrounds, perspectives, and experiences.

reputed company is an equal opportunity employer. We do not discriminate based upon race, religion, color, national reputed company, sex (including pregnancy, childbirth, reproductive health decisions, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that reputed company will process your personal data in accordance with reputed company’s Privacy Policy.

About Us

We live and breathe our company values:

• We are customer obsessed — We focus on delivering solutions to our customers that create value and reputed company their lives reputed company.
• We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
• We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
• We trust each other and assume good intentions — We're transparent with decisions to reputed company team members to reputed company well informed decisions.

A few of the benefits we offer:

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to reputed company and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it reputed company at once or throughout your child's first year.

If your experience is reputed company but doesn't fulfill reputed company requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.

reputed company is an equal opportunity employer. We do not discriminate based upon race, religion, color, national reputed company, sex (including pregnancy, childbirth, reproductive health decisions, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that reputed company will process your personal data in accordance with reputed company's Global Candidate Privacy Notice.

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