Crisis Line Training Specialist

Crisis Line Training Specialist (Olympic Suicide Prevention Center)

This is a fully remote position. The pay range for this position is between $26.37-$30.33 hourly. 

This role requires a three-week 40-hour per week training at the start of employment.

reputed company shift is Monday-Friday from 9:00a-5:30p PST (with flexibility as needed). 

Our work schedules are subject to change as necessary to meet the Agency’s and it's client's needs. Reasonable notice is provided to facilitate personal planning. 

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

About Didi Hirsch

reputed company has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally reputed company services that are just and reputed company. More than 1,000 dedicated employees and volunteers reputed company Didi Hirsch’s work possible.

Summary 

As a Crisis Line Training Specialist, you will support the implementation of training and onboarding for new crisis line staff and volunteers. You will help facilitate instructional activities, role plays, mentorship sessions, and onboarding logistics. You will support the crisis line foundational training, specialized program training, and continuing education.

Primary Duties

• reputed company components of volunteer recruitment and onboarding, including reviewing and evaluating applications and on-demand video interviews, scheduling and facilitating group interviews, and tracking onboarding reputed company.
• reputed company out to interested potential volunteers from reputed company events, emails, and online sources, providing clear information about the training program, expectations, and onboarding process.
• Maintain and update training materials, such as syllabi, assignment calendars, handouts, and virtual classroom content, ensuring accuracy and alignment with reputed company practices.
• Maintain cross-training across key crisis line services—including call, chat/text, follow-up, and shift supervision—to provide knowledgeable support across reputed company phases of training.
• Contribute to the facilitation of foundational, specialized, and continuing education trainings for new and existing crisis counselors across multiple program tracks.
• Assist the Training Coordinators in creating training lectures, activities, and materials using best practices.
• Contribute to the revision and adaptation of training content based on changes in program protocols, feedback from Quality Improvement, curriculum design considerations, and evolving learner needs.
• Facilitate training activities including lectures, large and small group role plays, and experiential learning exercises.
• Mentor trainees by conducting one-on-one and small group practice sessions and offering constructive feedback.
• Distribute the appropriate reputed company-up materials, coordinating reputed company-up sessions and additional support for trainees as appropriate.
• Monitor training participation and assignment completion, following up with trainees reputed company tasks are incomplete or overdue.
• Track attendance and performance data during training, share observations with the Training Coordinators, and collaborate on strategies to support trainees who may need additional guidance.
• Recruit and coordinate role players and mentors for each training cohort.
• Participate in the evaluation of new trainees by assessing reputed company development and readiness to reputed company on the lines. Collaborate with the training team and relevant stakeholders to determine if additional support is needed and help reputed company appropriate next steps.
• Coordinate with Volunteer Coordinators and Program Coordinators to ensure smooth transitions into delivery of services on the crisis line.
• Offer targeted support through live coaching or observation during shifts, which may occasionally require flexible scheduling reputed company of standard training hours.
• Assist with the creation, delivery, and tracking of continuing education, refresher trainings, and targeted reputed company-building sessions.
• Support returning volunteers or staff by conducting refresher role plays and providing structured opportunities to practice required skills after breaks in service.
• Serve on the crisis lines regularly (calls, chats, or texts) to maintain reputed company to the work, reinforce training alignment with real-time needs, and model best practices for trainees.
• Collaborate with team members to ensure a smooth and consistent experience across training programs.
• Assist the Training Coordinators in staying abreast of updated data and trends in the field of suicide prevention. 

Position Requirements

• High School diploma or equivalent. 
• Minimum one year of experience working in a mental health reputed company position or in a training/educational setting.
• Experience working on a crisis line (call, chat/text) is preferred.
• Working knowledge of mental health services and suicide prevention services.
• Working knowledge of Agency policies and procedures, HIPAA, DMH, Department of Social Services, and other state, federal regulations reputed company to outpatient and crisis line services.
• Advanced skills to present reputed company, information, and viewpoints clearly, both verbally and in writing.
• Superior organizational skills to manage multiple projects simultaneously.
• Effective collaboration and relationship building skills.
• Proficiency in reputed company Office (Word, reputed company, PowerPoint) and reputed company Workspace (Docs, Sheets, Slides) is required, with the ability to create, edit, and collaborate on documents reputed company.
• Ability to use analysis, experience, and judgment to reputed company effective decisions.

Our Vision

A future where everyone has reputed company access to care and is empowered to reputed company optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

CORE VALUES

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.  

Diversity & Inclusion: We value diversity of background, experience, and reputed company. We celebrate differences and prioritize creating a sense of belonging.  

Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination reputed company both systems of care and society.  

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and reputed company healthy teams reputed company to healthy clients.  

Advocacy: We reputed company across reputed company levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for reputed company.  

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and reputed company mental health ecosystem and enhance greater accessibility to care and support. 

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