Coordinator II, Collections (R-19087)
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As a collection coordinator, need to work on ageing invoices and timely collection of overdue invoices, reach out to customer via email and call. Coordinate with dispute and cash application team to close the invoices. Negotiate with customer on payment and reduce the ageing invoices from the portfolio.
Key Responsibilities:
Contact customer by telephone or email to prompt for payment on delinquent accounts.
Provides documentation (i.e., invoices) as needed.
Maintains follow up communication with customer for updates and additional information regarding payment of invoices.
Documents all account activity as directed in the ERP system.
Works aggressively to meet or exceed assigned individual and company objectives (cash collections and reduction of aged receivables).
Day to day contact of customers who have past due receivables for payment.
Support the team leader and leader of credit/collections by absorbing day to day team, cross-business and other leadership tasks.
Key Skills:
3+ years of experience within a similar position (Accounts Receivables).
Sound knowledge of OTC, collection, dispute.
Good communication skills - email and voice.
Ageing report analysis.
Experience of calling international customers.
Should be able to work in night shift (5:30 PM to 2:30 AM & 6:30 PM to 3:30 AM IST -during daylight saving.
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