Business Systems Manager

ABOUT THE RHRC: Since its inception, the Rural Health Redesign Center (RHRC) has been providing tailored technical assistance to rural healthcare providers and communities, leveraging industry-leading expertise and skills. Dedicated to preserving and enhancing access to care in rural areas, the RHRC helps rural providers not only strengthen competencies, but also rethink and transform healthcare delivery through innovative, financially viable solutions.

Mission Statement: To protect and promote access to high-quality health care for rural residents of the Commonwealth of PA, and nationally, through innovation.

Vision Statement: Helping rural communities thrive through improved health.

Guiding Principles:

• Service: We serve providers and communities who need rural-relevant expertise.
• Excellence: We perform our work with the highest degree of integrity and ethical standards.
• Responsive: We respond rapidly to all our partners, acknowledging outreach and making a commitment to meet needs in a timely way.
• Visionary: We provide innovative and transformative healthcare solutions.
• Every Partner, Every Community: We make this same commitment to all of our partners and communities.

WORK LOCATION:

• Predominantly remote (travel no more than 20% of the time)
• Must be willing to travel to onsite team meetings
• Must be willing to travel to RHRC meetings in Harrisburg, PA as scheduled.
• Must travel to RHRC-hosted events, or other meetings as needed and upon request.

MINIMUM QUALIFICATIONS:

• 5+ years of experience managing or supporting business systems or enterprise applications in a complex, remote environment.
• Experience working with finance, HR, or operational systems in a nonprofit or service-oriented organization
• Strong experience with Microsoft based environments and SaaS tools, including MS 365, Dynamics, Entra ID, and Azure
• Experience and working knowledge in Microsoft Fabric, Power Platform, REST API development, and Azure Functions
• Ability to translate business requirements into practical system solutions
• Ability to explain complex processes in layman’s terms for understanding of both internal and external customers
• Strategic thinker and problem solver, with the ability to execute hands-on
• Be self-directed, detail-oriented, and able to work in a fast-paced environment
• Highly organized with proven ability to manage multiple priorities and projects
• Understanding of matrix organizations and highly effective working cross-functionally across teams and departments
• Strong communications skills and fluent in English, both written and verbal.
• Demonstrated ability to contribute to a positive work culture
• Must have reliable internet.
• Formal education in change management preferred.
• Familiarity with rural issues and dynamics preferred.

JOB RESPONSIBILITIES:

The Business Systems Manager is responsible for overseeing and optimizing the organization’s core business applications to ensure they effectively support finance, HR, PMO, education, operations, and other cross functional teams. This role focuses on aligning systems with business needs, improving usability and adoption, and ensuring systems work well together to support efficient, mission driven operations.

This is a hands-on, functional management role with no direct reports, requiring strong collaboration, business acumen, and technical fluency. It is ideal for someone who enjoys acting as a bridge between departments and technology.

Business Systems Ownership:

• Serve as the primary owner for core business systems used across the organization
• Ensure systems meet functional needs, are well‑configured, and are actively supporting business processes
• Act as the central point of coordination between departments and system vendors
• Overall management of IT vendor, including onboarding and offboarding of employees, and serving as in-house IT liaison and point-person for 3rd party IT escalation.

Platform Management & Optimization

• Own and optimize, and integrate platforms including (but not limited to): Microsoft 365, Entra ID, and Azure Ecosystem; Microsoft Fabric, Power Platform, and REST API development; Azure SQL and data integration; Dynamics 365; LMS 365 and enterprise SaaS tools
• Partner with functional teams to configure systems to support real‑world workflows
• Oversee permissions, role design, and general system administration

Integration & Workflow Improvement

• Identify opportunities to streamline workflows and reduce manual or duplicative work
• Support integration and automation between business systems
• Maintain clear documentation for system usage, processes, and dependencies

Cross Functional Partnership & Enablement

• Work closely with Finance, HR, PMO, Education, and Operations teams to understand evolving needs
• Provide training, guidance, and support to improve system adoption and effectiveness
• Support change management for system updates, implementations, and enhancements

Performs other duties as assigned

REPORTS TO: Chief Administrative Officer

WORK STATUS:

• Full-time, 37.5-hour workweek. This is a fully remote position.

SALARY RANGE:

• 96,000 – $106,000 annually

BENEFITS

• Predominantly work from home
• 37.5-hour workweek
• Flexible schedule: 75% of hours to be worked during standard business (9-5pm ET)
• 112.5 hours paid time off
• 12 corporate holidays
• 401K with 6% match
• Health, vision, dental, life, and disability insurance
• FSA account offering
• Service oriented organization
• Passionate and collaborative team.

RHRC RECRUITMENT PROCESS:

• Apply for this position
• Selected applicants can anticipate two rounds of interviews covering technical, behavior, and personality-based questions.
• Being team-oriented, our interviews are conducted by panels of peers.
• The provision of three professional references is required if selected for 2nd rounds.
• Typically, decisions are made upon the completion of 2nd rounds, however we reserve the right to request additional conversations to address any outstanding questions.

Thank you for your interest in joining the RHRC team. To learn more about the RHRC visit www.rhrco.org.