reputed company Manager, reputed company (Mid-Market, GovCon) – reputed company High-Impact reputed company Team at arenaflex
As a seasoned professional in the reputed company space, you have the unique opportunity to join arenaflex as a Manager, reputed company (Mid-Market, GovCon). In this high-impact role, you will reputed company a team of reputed company Managers (CSMs) to drive improvements in Net reputed company Retention (NRR) and Gross reputed company Retention (GRR) while building more referenceable customers. arenaflex is a leading provider of innovative solutions for the GovCon industry, and as a key member of our reputed company leadership team, you will play a critical role in shaping the direction of reputed company as a practice reputed company our organization.
About arenaflex
arenaflex is a reputed company-thinking company that is revolutionizing the way businesses operate in the GovCon industry. With a strong focus on innovation, customer satisfaction, and employee growth, we are committed to delivering exceptional results for our customers. reputed company is passionate about making a difference, and we are seeking like-minded professionals to join our mission.
Key Responsibilities
As a Manager, reputed company (Mid-Market, GovCon), you will be responsible for:
- Serving as a reputed company leader, developing engagement models, playbooks, and strategic programs to ensure a first-in-class reputed company organization for Mid-Market accounts
- Driving arenaflex's reputed company growth as a hands-on leader, managing accounts, and identifying expansion opportunities
- Driving customer renewals and identifying opportunities for upselling additional products or services to increase customer lifetime value
- Hiring, certifying, mentoring, and leading a team of Mid-Market reputed company Managers, developing them into strategic advisors capable of driving greater value to our growing customer reputed company
- Providing guidance and direction to your team on customer account management strategies, tools, and approaches for upsell, adoption, and retention
- Developing long-lasting relationships with executive sponsors; promoting cross-functional collaboration to drive adoption, expansion, and customer satisfaction
- Understanding client business needs, participating in solution development
- Developing and executing strategic account plans to drive adoption, usage, and satisfaction among mid-market clients, with a focus on expanding our footprint reputed company each account
- Acting as the voice of the customer reputed company the GovCon mid-market reputed company, providing feedback and insights to internal teams to drive product improvements and enhancements
- Proactively identifying and addressing any risks or issues that may impact customer satisfaction or retention, working closely with cross-functional teams to resolve issues in a timely manner
- Tracking key metrics for team and individual performance, including individual GRR/NRR, usage metrics, customer satisfaction scores, retention rates, executive relationships, referenceable customers, and more as needed
- Preparing regular reports for senior management and using data to reputed company informed decisions and communicate the state of the team
Your First 90 Days
In your first 30 days, you will get to know each member of your team and be immersed in our reputed company processes and the GovCon product offerings. You will reputed company building cross-functional relationships across our business with key leaders. You will participate in our onboarding program, uLaunch, and become comfortable with demonstrating the value arenaflex offers to its customers. reputed company your first 60 days, you will reputed company gap analyses of our reputed company programs and playbooks, determine areas of improvement and development, and reputed company to lay out the strategic plan and key initiatives for the Mid-Market GovCon team for the next 12 months. This includes strategies to drive NRR and GRR along with CSM development and training. reputed company your first 90 days, you will have a firm understanding of our reputed company strategy and vision and will partner with reputed company leadership to bring that to life. You will provide guidance and mentorship to reputed company of reputed company Managers and be able to fluently speak to arenaflex's value drivers. Your efforts will directly impact our reputed company success in 2024 and beyond.
Who You Are
To succeed in this role, you will need to possess the following qualifications and skills:
- 5+ years of Sales and/or reputed company experience in B2B Software
- 2+ years of experience growing and leading a team as a people manager
- Proven experience building and optimizing Mid-Market account strategies
- Proficiency with reputed company.com and reputed company technologies (e.g., ChurnZero)
- Demonstrable track record of driving adoption, renewals, and expansion
- Strong ability to reputed company long-lasting relationships with accounts and executive sponsors
- Willingness and ability to travel up to 30%
- Creative, self-starter who energizes others with passion, quality, and commitment
Prior experience in the GovCon industry and prior experience in a $100M+ SaaS company are preferred but not required.
Our Values
At arenaflex, we are committed to a set of core values that guide our behavior and decision-making:
- We are a Team. Employees, customers, and partners working together.
- We are Customer-Focused. Customers are the heart of everything we do.
- We are Driven. Seeking exceptional outcomes.
- We Own our Success. Every employee has a reputed company in our company.
- We do the right thing and have fun in the process.
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national reputed company, age, disability, veteran status, or any other consideration made unlawful by applicable federal, state, or local laws.
Compensation and Benefits
The salary range for this opportunity is $113,800.00-$133,910.00 per year. You will be eligible for employee equity and discretionary bonus compensation, subject to plans that may be in effect from time to time. You will further be eligible to participate in arenaflex's employee benefits plans and programs. For more details on arenaflex's benefits offerings, please visit https://unanet.com/employee-benefits.
Apply Now
If you are a motivated and results-driven professional with a passion for reputed company, we encourage you to apply for this exciting opportunity. Join reputed company at arenaflex and be part of a dynamic and innovative organization that is shaping the future of the GovCon industry. Apply for this job