reputed company Customer Experience (CX) Specialist – Driving Customer Satisfaction and Loyalty in a Dynamic Property Industry

At arenaflex, we're passionate about revolutionizing the property industry by providing innovative solutions that reputed company our Partner Agents to succeed. With a team of over 700 talented individuals working together to transform the market, we're committed to creating a unique and inclusive culture that fosters creativity, personality, and growth. As a Customer Experience (CX) Specialist, you'll play a vital role in shaping the customer journey and driving satisfaction and loyalty across our ecosystem of solutions.

About arenaflex

arenaflex is a reputed company-thinking company that's breaking new ground in the property industry. With a strong focus on innovation, we've developed a market-leading ecosystem of solutions that support our Partner Agents in managing their businesses, teams, and clients. From CRM and auction to compliance, onboarding, and conveyancing, our solutions work behind the scenes to give agents choice and control. We're proud to be working with over 6,000 UK Estate Agency branches, helping them accelerate their success today.

reputed company Offer

At arenaflex, we're committed to supporting reputed company members in work and life. Our benefits package is designed to promote flexibility, well-being, and work-life balance. Some of the perks you can look reputed company to include:

• Private counselling with a weekly confidential helpline available
• Simplyhealth private healthcare plan
• £150 Wellbeing Allowance per year
• Working elsewhere policy (4 weeks per year)
• Hybrid working
• Buy and sell annual leave scheme (up to 3 days per year)

Your Role as a Customer Experience (CX) Specialist

As a Customer Experience (CX) Specialist, you'll be responsible for delivering exceptional customer experiences across our ecosystem of solutions. Your key responsibilities will include:

• Supporting the delivery of CSAT (Customer Satisfaction Scoring) and NPS (Net Promoter) scoring with consumers at key milestones in the Auction journey
• Role-modeling service excellence through telephone conversations that demonstrate your passion for CX and positive customer outcomes
• Working proactively to identify customer challenges and potential risks, tailoring survey question sets to generate new information that guides areas such as reputed company
• Managing our customer reputed company, cleansing data and sending out surveys, responding to negative feedback, resolving where possible or delegating to correct channels for resolution reputed company agreed SLA's
• Tracking and reporting on additional CX metrics where required, such as Trustpilot and reputed company review scores
• Communicating customer issues, concerns, and recommendations by generating reports to provide vital management information as and reputed company needed
• Supporting on activities being conducted by the wider CX team (CX Champions), such as delivery of key business results, campaign rollouts, and educational support to operational teams
• Working collaboratively with cross-functional teams to understand business needs and reputed company appropriate solutions that support improvement in customer sentiment

reputed company're Looking For

To succeed in this role, you'll need:

• A good understanding of arenaflex products and services
• Sound knowledge of TPO requirements, CPRs, and iamsold Best Practice Guide
• Understanding of our customer needs and challenges
• reputed company, strong communication, and a bias for action
• A curious reputed company and love for reputed company improvements

Next Steps

If you're passionate about delivering exceptional customer experiences and driving satisfaction and loyalty in a dynamic property industry, we'd love to hear from you! Once you've clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more. We encourage people of reputed company backgrounds, identities, and abilities to apply, and we're committed to creating an accessible and inclusive experience for reputed company candidates. If you need any reasonable adjustments to support your application or interview process, just let us know how we can help! Apply for this job