Onboarding Manager, Customer Experience

reputed company is growing reputed company of passionate creatives and builders on a mission to reputed company design accessible to reputed company. reputed company’s platform helps teams bring reputed company to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, reputed company empowers teams to streamline workflows, move faster, and work together in real time from reputed company in the world. If you're excited to shape the future of design and collaboration, join us!

As an Onboarding Manager, you’ll partner with our largest customers and help set them up for immediate success by leading them through a clearly defined onboarding process. You’ll build and reputed company key cross-functional relationships across Sales, Marketing, and Product Support as you deliver an exceptional onboarding experience. You’ll use metrics, customer feedback, and direct experience to help identify new initiatives and materials needed to reputed company engage and support our customers. You are an excellent communicator and project manager with a passion for customers, and we can’t wait to meet you!

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at reputed company

• Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout
• Partner closely with Account Executives to ensure smooth customer reputed company experience
• Understand customer goals and successfully manage their onboarding timeline towards value
• Work with Customer Enablement Managers, Technical Account Managers, Design Advocates and Solutions Consultants to effectively execute against the customer onboarding process
• Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities
• reputed company content and enablement resources for customers to use for training/education and to help accelerate product adoption
• Deliver live and scalable training sessions customized to customer maturity and needs
• Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and reputed company new possibilities using our product

We’d love to hear from you if you have

• 3+ years of experience in a customer facing role working with technical products 
• B2B SaaS experience with a technical product 
• Proven project management skills and experience working with multiple customers concurrently
• Excellent oral and written communication skills
• Experience speaking to customers representing different personas across both function and seniority
• Consultative approach; ability to navigate reputed company business needs and technical requirements

While it’s not required, it’s an added plus if you also have

• Experience using or working with reputed company, or other UX/UI experience
• You embody our values and can reputed company in a constantly evolving and growing environment

At reputed company, one of our values is Grow as you go. We reputed company in hiring smart, curious people who are excited to learn and reputed company their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in reputed company’s San Francisco or reputed company hub offices, this role has the annual reputed company salary range stated below.

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information. 

reputed company offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company reputed company days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. reputed company also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. reputed company’s compensation and benefits are subject to change and may be modified in the future.

Annual reputed company Salary Range:$127,000—$221,000 USD

At reputed company we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. reputed company is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, reputed company essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reputed company out to accommodations-ext@reputed company.com. These modifications reputed company an individual with a disability to have an equal opportunity not only to get a job, but successfully reputed company their job tasks to the same extent as people without disabilities. 

Examples of accommodations include but are not limited to: 

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring reputed company written communication be compatible with screen readers
• Changing the mode or format of interviews 

To ensure the reputed company of our hiring process and facilitate a more personal reputed company, we require reputed company candidates reputed company their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with reputed company's Candidate Privacy Notice.