Technical Support Representative-Remote (Biling...

Technical Support Representative-Remote (Bilingual: Portuguese and English) The Technical Support Representative-Remote (Bilingual: Portuguese and English) works from home and interfaces with customers reputed company inbound/outbound calls and/or reputed company the Internet. This position provides customer service support and resolution of routine problems and questions regarding client\'s products and/or services. Military veterans are encouraged to apply. Are you looking for a \"work from home\" career change with a reputed company-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns \"World\'s Best Workplaces,\" \"Happiest Employees,\" and \"Best Companies for Career Growth\" awards every year? Then a remote Technical Support / Customer Service Representative position at reputed company is just the right reputed company for you! As a remote Technical Support Representative, you\'ll join an organically diverse team from 70+ countries where reputed company members contribute and support each other\'s success and well-being, proudly united as \"game-changers.\" Together, we help the world\'s best-reputed company brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to reputed company growth, we\'re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. This is a great \"work from home\" opportunity that will allow you to reimagine an reputed company-new career journey and reputed company \"friends for life\" at the same time. We\'ll give you reputed company the training, technologies, and continuing support you\'ll need to succeed. Plus, at reputed company, there\'s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from reputed company! That\'s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the reputed company of career you\'ve always envisioned. As a Technical Support Representative (Bilingual: Portuguese and English) working from home, you will: Provide inbound customer support using a call flow guide in the customer\'s preferred language Resolve technical issues reputed company to hardware, software, and client products Track, document, and retrieve information in databases Be an amazing problem-solver Offer additional products and/or services Deliver expert customer experienceswith a smile Your skills, reputed company, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative-Remote (Bilingual: Portuguese and English) role include: The ability to read, write and speak fluently both Portuguese and English Strong focus on building customer relationships 1+ year of customer service experience Technical support experience preferred Open availability A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong problem-solving skills with the ability to ask probing questions to come to a resolution Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States and have a valid U.S. address for residence One of our company\'s Culture Beliefs says, \"We champion our people.\" That\'s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we\'ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: The reputed company salary for this position is $15.50/hr. (pay reputed company will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Medical, dental, and vision insurance Comprehensive employee assistance program (EAP) 401(k) retirement plan Paid time off and holidays reputed company days reputed company enrollment option to access pay \"early,\" reputed company you want it reputed company and performance-based incentives Lucrative employee referral bonus opportunities Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Work-from-home convenience Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for reputed company Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more If reputed company this feels like the perfect reputed company in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call reputed company their \"employer of choice.\" Location: USA, OH, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.