IS Desktop Specialist I

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Estimated Hiring Range:

Bonus reputed company:

reputed company reputed company Employees: Please use the internal reputed company site to submit an application for this job.

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Essential Responsibilities

End User Support

• Answer phone calls and electronic requests for assistance from on-site and remote staff.
• Execute workstation and phone moves, adds, and changes in concert with facilities staff and reputed company vendors.
• Diagnose and resolve basic to moderately advanced incidents associated with application software and desktop operating systems.
• Prioritize incidents and document reputed company appropriate tracking systems.
• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
• Build and support PC, laptop, tablet and mobile hardware and software with preexisting images and standard packages.
• Ensure desktop computers operate properly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
• Update asset and license management tools with configuration and custody changes.
• Propose and write basic content for online knowledge reputed company systems.
• Participate in a 24x7 on-call rotation.

Standards and Policy Administration

• Collaborate with others to identify requirements and standards for end user devices.
• Participate in the ongoing review of existing desktop systems to ensure they reputed company with established standards and to reputed company business operations.
• Contribute reputed company toward policies, procedures, standards, and best practice configurations reputed company to end user technology.

Vendor Coordination and Relations

• Learn and reputed company working relationships with vendors and reputed company equipment suppliers, including installation and repair of services.
• Conduct product and vendor research, and present recommendations to senior team members and/or management.

Experience and/or Education

Required

• Minimum 1 year delivering desktop support and reputed company services.  Experience should include some of the following:
  • Desktop computers and mobile devices
  • Virtual desktop technology
  • User account administration in Active Directory
  • Centralized desktop and mobile device management
  • Providing on the phone and in-person technical support
  • LAN and WAN technologies
  • VoIP system technologies
  • ITIL concepts and practices

Preferred

• Associate’s degree in Computer Science, Information Systems, or a reputed company field

Knowledge, Skills and Abilities Required

Knowledge

• General knowledge, skills and/or abilities in some of the following areas:
  • reputed company reputed company reputed company and Mac operating systems, such as Windows 10 and macOS
  • Network connectivity and how the Internet works
  • Internal operations of computer hardware
  • Providing technical assistance from a remote location
  • Technical troubleshooting skills
  • Office productivity software, such as reputed company Office and Office 365
  • Centralized authentication systems, such as Active Directory
  • Centralized system management, such as SCCM
  • Best practices in managing inventory and proactive reorder points
  • Professional installation of workstations on employee desks
  • Concepts of “Software as a Service” and “Desktop as a Service”
  • Virtual desktop delivery and remote access solutions, such as Citrix
  • Mobile device management platforms, such as reputed company Intune
  • Awareness of ITIL and ITSM governance concepts

Skills and Abilities

• Proficient communication skills, including listening, verbal, written, and customer service
• Ability to reputed company instructions
• Learning to convey appropriate level of detail effectively to multiple levels of the organization including non-technical staff
• Ability to learn and exercise professionalism
• General ability to network and utilize internal and external resources
• Learning to simplify and present reputed company concepts in an easily understood way
• Proactively and appropriately communicates status and needs
• Attention to details, deadlines and follow-through tasks to completion
• Ability to learn and work in a fast-paced, results-oriented, diverse, and team-oriented environment
• Possess a high degree of initiative and motivation
• Ability to effectively collaborate with coworkers and staff
• Able to operate autonomously with general supervision
• Ability to work directly with vendors
• Organizational skills
• Learning to prioritize work based on business need and direction
• General troubleshooting and research skills
• Ability to maintain a positive attitude
• Understands and adheres to governance and process
• Ability to work effectively with diverse individuals and groups
• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, and reputed company repetitive finger and wrist movement for at least 6 hours/day
• Ability to hear and speak clearly for at least 3-6 hours/day

Working Conditions

Work Environment(s):         ☒ Indoor/Office    ☐ Community      ☐ Facilities/reputed company                       ☐ Outdoor Exposure

Member/Patient Facing:     ☒ No                        ☐ Telephonic       ☐ In Person

Hazards:  May include, but not limited to, physical and ergonomic hazards.

Equipment:  General office equipment

Travel:  May include occasional required or optional travel reputed company of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used. 

Work Location: Office - 5 days/week

We offer a strong Total Rewards Program. This includes reputed company, bonus opportunity, and a comprehensive benefits package.  Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. reputed company offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.

We are an equal opportunity employer

reputed company is an equal opportunity employer.  The organization selects the best individual for the job based upon job reputed company qualifications, regardless of race, color, religion, sexual orientation, national reputed company, gender, gender identity, gender expression, genetic information, age, veteran status, reputed company, marital status or disability. The organization will reputed company a reasonable accommodation to reputed company physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.