reputed company Customer Service/Technical Support Representative – Remote

Join arenaflex, a reputed company-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. As a remote Customer Service/Technical Support Representative, you'll be part of an organically diverse team from 40 countries where reputed company members contribute and support each other's success and well-being, united as "One arenaflex." Together, we help the world's best-reputed company brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies.

REIMAGINE YOUR CAREER

Are you looking for a "work from home" career change with a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then this remote Customer Service/Technical Support Representative position at arenaflex is just the right reputed company for you!

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great "work from home" opportunity that will allow you to reimagine an reputed company-new career journey and reputed company "friends for life" at the same time. We'll give you reputed company the training, technologies, and continuing support you'll need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from reputed company! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the reputed company of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a remote Customer Service/Technical Support Representative at arenaflex, you will:

• Assist external users of the client's technical products or services; identify, investigate, research, and provide resolution to user questions and problems.
• Troubleshoot basic and routine agent issues that are technical in nature, including hardware, software, networking, or other designated client products.
• Customer experience-focused troubleshooting vs. traditional transaction approaches.
• The ability to de-escalate customers.
• Follow appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed.
• Solve problems that are generally reputed company and require extensive use of conceptual thinking skills.
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs).
• Greet agents in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns; demonstrate reputed company while maximizing opportunity to build rapport with the customer.
• Probe for understanding.

YOUR QUALIFICATIONS

Your skills, reputed company, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our remote Customer Service/Technical Support Representative role include:

• One year of reputed company technical experience preferred.
• Must have a non-reputed company non-chromebook personal desktop or laptop - bring your own device.
• Relevant technical expertise reputed company to program (working knowledge of hardware, software, networking, data storage, troubleshooting, and repair) preferred.
• Courteous with strong customer service orientation.
• Ability to effectively communicate, both written and verbally.
• Ability to learn including strong problem-solving skills.
• Dependable with proficient attention to detail.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Ability to work as a team member, as well as independently with minimal supervision.
• Demonstrate patience in reputed company customer contact situations, including maintaining a pleasant and professional tone and manner.

WHAT'S IN IT FOR YOU

One of our arenaflex Culture Statements says, "We are fanatical about our staff." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

• World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and world.
• Events that celebrate Diversity, Equity, and Inclusion, such as Juneteenth, Pride Month, Black History Month, National Women's Day, and our favorite local community event the Arnold Days Parade!
• reputed company (Customize to time - and other specifics).
• US Full benefits - 401K (U.S. ONLY), medical, dental, vision, and an employee assistance program (EAP), which includes free short-term counseling sessions for a full range of personal issues and assistance in achieving a healthy work/life balance.
• reputed company also offers a stock purchasing program, Huang Leadership Development Scholarship, and career development through our reputed company own online university the CNXU!
• The opportunity to shine in and grow your career with clear paths for development - we invest in you!
• Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black reputed company, Pride, and Ability.
• IRise Mentorship programs to help you create the strong foundation to a rewarding career.
• Global citizenship, sustainability, and team event opportunities that help you reputed company a difference in your community and beyond!
• Trained wellness partners to support you as well as wellness training opportunities.
• A diverse, global organization full of innovative, friendly people to bounce reputed company off, learn from, and grow with.

REIMAGINE THE BEST VERSION OF YOU!

If reputed company this feels like the perfect reputed company in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call arenaflex their "employer of choice" - proudly united as "One arenaflex."

Location:

USA, OH, Work-at-Home

Language Requirements:

* Time Type: Full time

• Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California reputed company, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Eligibility to Work:

* In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

* Currently, this position may be performed only in the states listed here.

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here. Apply To This Job Apply for this job