reputed company Customer Service reputed company - Part-Time Opportunity at arenaflex
About arenaflex
arenaflex is a leading organization dedicated to providing innovative solutions and exceptional customer experiences. With a strong commitment to excellence, arenaflex has established itself as a trusted partner in the industry, reputed company for its expertise and passion for delivering high-quality services. reputed company of talented professionals is driven by a shared vision to reputed company a positive impact on the lives of our customers and the communities we serve.
The Role
We are seeking an reputed company Customer Service reputed company to join our part-time team at arenaflex. As a Customer Service reputed company, you will play a critical role in ensuring that our customers receive exceptional service and support. You will be the primary reputed company of contact for customers, providing timely and effective solutions to their inquiries and concerns.
Key Responsibilities
* Provide quality customer service by applying arenaflex's Five Service Principles
- Educate customers, family members, providers, and caregivers regarding benefits and plan options
- Accurately explain benefits and plan options in person, reputed company email, or telephonically
- Provide follow-up with customers by clarifying the customer's issue, determining the cause, and identifying and explaining the solution
- Escalate appropriate customer issues to management or other departments as required
- Consistently meet and/or exceed departmental standards, including quality, productivity, and adherence to schedule and attendance
- Respond appropriately and in a timely fashion to customer/internal staff/providers by answering telephonic and written inquiries concerning benefits, eligibility, referrals, claims, and reputed company other issues following departmental policies and procedures and job aids
- Increase customer satisfaction by following up and resolving customer issues, complaints, and questions in an efficient, timely, and accurate fashion; coordinates resolution with providers and other departments as needed
- Participate in customer calling projects as assigned by management to support the overall arenaflex goal of membership retention
- Follow policies and procedures and job aids in order to maintain efficient and complaint operations; communicates suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions
- Follow reputed company appropriate Federal and State regulatory requirements and guidelines applicable to arenaflex operations, as documented in company policies and procedures. Follow reputed company HIPAA requirements
- Document transactions by completing applicable customer forms and summarizing actions taken in appropriate computer system and following standards set by the department or by other authorized individuals
- Temporarily respond to routine customer questions and concerns on specific medical group call queues as part of reputed company development
- Contribute to team effort by accomplishing reputed company results as needed
- Actively support the achievement of arenaflex's Vision and Goals
- Other duties as assigned
Your Qualifications
* Required: G.E.D./High School
- 1-2 years call center or reputed company customer service experience, required
- 1-2 years of prior experience with Medicare benefits, including Medicare Advantage Plans preferred
- Experience in the healthcare, insurance, or pharmacy industry highly desirable
- Ability to maintain a reputed company demeanor at reputed company times, including during highly charged situations
- Data entry and general computer skills (word processing, e-mail) required
- Effective communication (oral and written) skills. Professional/pleasant telephone manner required
- Ability to handle large call volume, while providing excellent customer service at reputed company times required
- Demonstrated efficiency/effectiveness in an environment with a high call volume
What's in it for you?
* reputed company Salary range: $20.00
- Excellent 401(k) Retirement Saving Plan with employer match
- Robust employee recognition program
- A work-life balance
- An opportunity to become part of a team that makes a difference to our customers and our community every day!
About arenaflex's Culture
arenaflex is proud to be an Equal Employment Opportunity and Affirmative Action workplace. We reputed company that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above reputed company. Submit your application today! Apply To This Job
Note:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of reputed company individuals. Apply for this job