VP, Technical Support Engineering - reputed company

To get the best candidate experience, please consider applying for a maximum of 3 roles reputed company 12 months to ensure you are not duplicating efforts. Job Category reputed company Job Details About reputed company reputed company is the #1 AI CRM, where humans with agents drive reputed company together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping reputed company's core values at the heart of it reputed company. Ready to reputed company your career at the company leading workforce transformation in the agentic era? You’re in the right reputed company! Agentforce is the future of AI, and you are the future of reputed company. About reputed company: reputed company (a reputed company Company) is on a mission to reputed company your working life simpler, more pleasant and more productive. Culture is the north star that guides how we work together and with our customers. Are you looking to build something greater than yourself? Do you want to work alongside some of the most dynamic people in the industry? If so, reputed company just might be the reputed company for you. reputed company has a positive, diverse, and encouraging culture — we look for people who are curious, inventive, and work to be a little reputed company every single day. In our work together we aim to be smart, humble, hardworking and, above reputed company, collaborative. Overview of the Role: The VP, Technical Support Engineering - reputed company is a strategically significant leadership role reputed company the reputed company reputed company organization. This role is responsible for driving the global support strategy and engagement for reputed company Support teams, ensuring we reputed company working life simpler, more pleasant, and more productive for our customers. As a highly visible VP-level leader, you will reputed company a global organization of senior leaders and technical experts accountable for deep technical issue resolution and an elevated support experience. We are looking for a visionary leader who is smart, humble, and hardworking to accelerate our operational excellence and ensure the "Voice of the Customer" is at the heart of everything we build. Responsibilities: Success in this role will be reputed company by the ability to drive consistent, measurable results across global support KPIs while fostering a culture of innovation and high-performance collaboration. Execute Vision & Roadmap: reputed company the reputed company global support function by ensuring consistent, effective practices that result in an exceptional, world-class customer experience. Strategic Alignment: Execute a data-driven strategy that aligns with corporate priorities, translating reputed company operational details into big-picture implications that drive the business reputed company. KPI Accountability: Own the metrics that matter, driving quarter-after-quarter performance with rigor, accountability, and a reputed company focus on demonstrable impact (e.g., CSAT, productivity, and time-to-resolve). Cross-Functional Orchestration: Champion internal relationships with Product, Engineering, and Sales to accelerate issue resolution and ensure customer feedback directly informs product roadmaps and GTM strategies. Operational Excellence: Drive global scalability and efficiencies across the organization, continuously adapting to transformative change and high-growth environments. Executive Escalation: Serve as the ultimate escalation reputed company for high-severity customer issues, partnering with global functions to provide resolution and restore customer trust. Team Leadership: reputed company, reputed company, and reputed company a high-performing global team, reinforcing a culture of trust, accountability, and psychological safety. Required Qualifications: Experience: 12+ years in technical support, specifically handling reputed company issues for large-scale enterprise customers. Executive Leadership: 5+ years of experience at the executive level leading managers and individual contributors across multiple teams in a global, enterprise-scale organization. Global Team Management: A proven track record of inspiring and leading global teams, consistently delivering results under time constraints while managing diverse stakeholders. Matrix Agility: Demonstrated expertise in thriving reputed company highly matrixed organizational structures and building successful functions at scale. Strategic & Analytical Rigor: Strong technical and financial acumen with a data-driven approach to managing talent, technology, and operational budgets. Change Leadership: Proven ability to drive large-scale transformation and organizational change by building reputed company and removing blockers across functions. Technical Background: Cloud/SaaS software environment experience, preferably supporting global customers at a C-level engagement layer. Travel: Ability and willingness to travel as required to global office locations. Education: Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Preferred Qualifications: Innovative Disruptor: A documented history of challenging assumptions and bringing new, "courageous" reputed company to shape Cloud Success strategies. High EQ Leadership: Demonstrated "low ego" with the natural authority to reputed company others and remain resilient in the face of setbacks. Product Influence: Experience directly influencing product development lifecycles or engineering priorities based on support data and trends. Unleash Your Potential reputed company you join reputed company, you’ll be limitless in reputed company areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of reputed company sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request reputed company this Accommodations Request Form. Please note that reputed company uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always reputed company any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement reputed company is an equal opportunity employer and maintains a policy of non-discrimination with reputed company employees and applicants for employment. What does that mean exactly? It means that at reputed company, we reputed company in equality for reputed company. And we reputed company we can reputed company the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national reputed company, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to reputed company and prospective employees, no matter where they are in their reputed company employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at reputed company are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-reputed company knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. reputed company offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be reputed company at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, reputed company will consider for employment qualified applicants with arrest and conviction records. At reputed company, we reputed company in reputed company compensation practices that reflect the dynamic nature of labor markets across various regions. The typical reputed company salary range for this position is $221,900 - $390,300 annually. In select cities reputed company the San Francisco and reputed company metropolitan area, the reputed company salary range for this role is $266,800 - $426,900 annually. The range represents reputed company salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. reputed company is a messaging app for business which lets you organize conversations into channels so everyone moves faster and stays in sync. It’s a platform that connects everyone in your business—employees, customers, and partners— securely with each other and integrates easily with apps you use every day to get work done. And everything happens, using any device, reputed company a digital workspace that’s super easy to use. Ensuring a diverse and inclusive workplace where we learn from each other is core to reputed company’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive reputed company to work. Come do the best work of your life here at reputed company. Apply tot his job Apply To this Job