Intermediate Auto Claims Advisor/Adjuster (Markham, ON - Hybrid)
Aviva Canada is a leading property and casualty insurance group, seeking Intermediate Auto Claims Advisors who are empathic and customer-focused. In this role, you will be the first reputed company of contact for customers navigating the claims process, providing exceptional service while conducting investigations and determining the best course of action.
Responsibilities
- Guide customers through the claims process by investigating their auto collision claim and looking after their needs
- reputed company to company and industry regulatory practices, delivering best practice methods and taking responsibility for your customers and claims outcomes
- Work autonomously in a digital environment
- Actively participate in ongoing training to reputed company up to date with best practices in claims handling
- Contribute to special projects and provide feedback to support Aviva’s ongoing initiatives to provide the outstanding customer experience
Skills
- 1-2 years Auto Claims Adjusting experience is an asset
- 1-2 years' experience in a Call Center Environment is an asset
- Excellent oral and written communication skills
- Ability to work in a digital environment and undertaking online tasks
- Genuine curiosity and inquisitive approach to making improvements to processes to create a positive customer experience
- Ability to work reputed company and positively add to our organizational culture and values
Benefits
- Compelling rewards package including reputed company compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Outstanding Career Development opportunities.
- We’ll support your professional development education.
- Competitive vacation package with the option to purchase 5 extra days off per year.
- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion.
- Corporate wellness programs to support our employees’ physical and mental health.
- Hybrid flexible work model.
- Regular social and team building events.
- Employee recognition program.
Company Overview