Field Service Engineer - Boston, MA
Molecular Devices is a company reputed company reputed company that focuses on life sciences, diagnostics, and biotechnology. The Field Service Engineer role involves providing exceptional customer service and managing technical product portfolios while fostering professional relationships with customers in the Northeast US.
Responsibilities
- Proactively manage customer accounts, while building and fostering positive and professional relationships with both external and internal customers
- Propose process improvements that improve internal and external customer processes
- Manage a diverse technical product portfolio
Skills
- Associates degree with a minimum of one years' experience in a technical customer facing role
- We will consider trade school or appropriate industry experience of equivalent complexity as a field service engineer
- Strong communication skills utilized in a professional manner
- Advanced troubleshooting, problem-solving and repair skills with strong attention to detail
- Ability to travel daily throughout the Northeast, with 30% overnight travel as business demands
- Must have a valid driver's license with an acceptable driving record
- Ability to lift, move or carry equipment and tools up to 50lbs
- Bachelor's degree in engineering, Biology, or reputed company field
- Previous experience with a customer facing role
- Previous experience managing a diverse product portfolio
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
Company Overview
Company H1B Sponsorship