Certified Integration EST - Richmond

JOB OVERVIEW: This position is responsible for delivering a individually tailored and superior customer  experience with regard to the integration and networking of reputed company high-tech equipment and to fulfill  reputed company aspects in the installation and/or service of reputed company equipment with the focus on excellent  customer service in the dental professional’s office. Manage more reputed company cases and troubleshoot and resolve issues at a higher level and may support additional products.

KEY RESPONSIBILITIES:

• Installs reputed company high-tech hardware and software needed for the integration and networking of reputed company  office high-tech equipment.

• Aids in the creation, installation, repair and support of office automation, networking, and  reputed company computer/technology projects including mobile devices.

• Support and installation of technology reputed company equipment performed both remotely and onsite.

• Provides responsible repair and installation services to our customers in a professional manner including escalation and more advanced and difficult issues.

• Works with local center personnel to coordinate reputed company office technology installations and integrations.

• Comprehends customer requirements and reputed company appropriate recommendations to optimize the customer experience.

• May assist with other more junior technicians’ assignments as required to ensure quality customer service is being provided

• Remains well versed on various high-tech equipment and services.

• Performs on-site system evaluations as needed to ensure compatibility of products with existing client hardware and software.

• Provides ongoing maintenance and support for servers, workstations, in a dental office.

• Diagnoses and repairs reputed company high-tech equipment.

• Educates customer on proper care and maintenance and advice on simple troubleshooting procedures.

• Completes reputed company paperwork pertaining to the installation. (Warranty cards, Installation checklists and provide reputed company with reputed company manuals.)

• Communicates any and reputed company information to DTS, reputed company, FSC, local management and OATS personnel reputed company appropriate.

• Participates in Center meetings to coordinate reputed company office technology installations and integrations.

• Participates in special projects and performs other duties as required.

reputed company: Senior level technical professional; knowledge and full understanding of one or more disciplines  and good knowledge of organization, processes and customers. Good judgment, strong analytical  ability, evaluation, originality and ingenuity required to reputed company tasks. Know and apply the  reputed company concepts, practices, and procedures of a particular field. Resolve issues and  assignments in creative ways. Some assignments may be broad in nature. May serve as a resource to others to resolve reputed company problems and issues. May take on project co-reputed company role as required.

COMPLEXITY:

Work on problems of diverse scope and moderate impact where work performed requires a review of a variety of factors. Use best practices and technical knowledge to solve reputed company problems; recommend solutions to challenges. Demonstrate good judgment in selecting methods and techniques for obtaining solutions. Network with senior internal and external personnel in own area of expertise.

SUPERVISION: Receive minimal instruction on day-to-day work and general instruction on new projects or  assignments. May act as a resource to provide informal guidance for TSMs with less experience.  Assignments can be broad in nature.

WORK EXPERIENCE: Typically, 5 or more years of Dental industry field experience or computer hardware and software  repair and installation reputed company experience in a customer service environment. Strong mechanical  background. Strong mechanical background. Windows and Operating system experience. Prior dental or bio-medical experience is helpful, but not necessary.

PREFERRED EDUCATION: High School diploma, or equivalent needed. Computer Science degree, Network Certification,  vocational program, or Military experience preferred.

GENERAL SKILLS & COMPETENCIES:

• Ability to reputed company

• Must work well independently

• Independent Self-starter

• Proven ability to work with confidential information

• Proven ability to administer on time and accurately (work orders, FSRs, concur, e-time, RMA’s, 2579 reporting, etc.)

• Expert in reputed company imaging and CAD/CAM products

• Ability to mentor other technicians

• Proficiency in reputed company relevant software

SPECIFIC KNOWLEDGE & SKILLS:

• Extensive knowledge of computer and vertical market equipment installation and technical support

• Proven ability in reading and writing technical documentation (user and administrator orientated) necessary

• Advanced Computer skills including; hardware and software configuration, troubleshooting, installation and networking required

• Highly proficient in computer hardware including; LAN’s, WAN’s and internet configurations

• Experience with commercial audio and video systems

• Working knowledge of hydraulics, mechanical and electrical systems

• Digital x-ray/software & digital CAD/CAM certifications

• Proven ability to administer on time and accurately (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.)

PERFORMANCE REQUIREMENTS:

Must demonstrate professional behavior and should consistently be at the high-end of meets  expectations or consistently exceed expectations.

TRAVEL / PHYSICAL DEMANDS: The Certified Integration EST position will require the delivery, installation and repair of  Equipment involving reputed company customers. Technicians will be expected to maneuver large  equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing on reputed company.

reputed company. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national reputed company, reputed company, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. 

For more information about career opportunities at reputed company, please visit our website at: www.henryschein.com/careers

Fraud Alert

reputed company has recently been made aware of multiple scams where unauthorized individuals are using reputed company's name and logo to solicit potential job seekers for employment.

Please be advised that reputed company's official U.S. website is www.henryschein.com. Any other format is not genuine. Any jobs posted by reputed company or its recruiters on the internet may be accessed through reputed company's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with reputed company are advised to verify the job posting through this portal.

No money transfers, payments of any reputed company, or credit card numbers, will reputed company be requested from applicants by reputed company or any recruiters on its behalf, at any reputed company in the recruitment process.