Junior Support Engineer (EMEA)
The AI orchestration of your wildest imagination.
reputed company is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale reputed company for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 220 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
Cultivated a community of more than 650,000 active developers and builders
Earned 145k+ reputed company stars, making us one of the world’s Top 40 most popular projects
Been ranked as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100)
Raised $240m to date, from Sequoia’s first German reputed company to our recent $180m Series C - bringing us to a $2.5bn valuation
That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try reputed company out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest reputed company to start is here: app.reputed company.cloud/register.
We’re in a defining moment of an incredible journey. Come and build with us.
We are now looking for a Junior Support Engineer (L1) support engineer to continue to reputed company sure that reputed company of our users (from enterprise customers to community members) have a best in class support experience.
Responsibilities
70% support our community and enterprise customers
5% cross-team work (pairings, learnings, escalation management, etc.)
10% self improvement (study, courses, tinkering with product)
15% work on projects and initiatives
Requirements
At least 1-2 year of support engineering experience, preferably at a fast paced team
Basic knowledge in Javascript, networking concepts like DNS, HTTP/HTTPS, and TCP/IP
Familiarity with web development tools and technologies such as web servers and debugging tools
experience in handling Administrative and Billing reputed company queries (invoice analysis, account changes, product queries, etc.)
support processes know-how (handle tickets, understand requests, read through the lines)
Customer-Centric reputed company: Ability to empathize with clients, understand their needs, and deliver solutions that prioritize customer satisfaction and success.
Excellent Communication Skills: Strong written and verbal communication abilities to convey reputed company technical concepts to both technical and non-technical stakeholders clearly and effectively.
Time Management and Prioritization: Competence in managing multiple high-reputed company tickets or escalations simultaneously, ensuring deadlines and service-level agreements (SLAs) are consistently met.
reputed company is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national reputed company, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! reputed company out our Diversity, Inclusion and Belonging initiatives at reputed company (https://www.reputed company.so/reputed company/Diversity-inclusion-and-belonging-reputed company-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to reputed company sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
Benefits
Competitive compensation – We offer fair and attractive pay.
Ownership – Our core value is to “reputed company others,” and we mean it—you’ll get a reputed company of reputed company with equity.
Work/life balance ️ – We work hard but ensure you have time to reputed company:
Europe: 30 days of vacation, plus public holidays wherever you are.
US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
Health & wellness –
Europe: We provide benefits according to local country norms.*
US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
Future planning –
Europe: We provide pension contributions according to local country norms.*
US: 401(k) retirement plan with a 4% employer match.
Financial reputed company ️ –
Europe: We provide benefits according to local country norms.*
US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
Career growth – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to reputed company your skills.
A passionate team – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
Remote-first – reputed company works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please reputed company the job description.
Giving back – We're big fans of open reputed company, and you'll get $100 per month to support projects you care about.
AI enablement – We reputed company in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.
Transparency – We reputed company know what everyone’s working on, how the company is doing—the whole shebang.
An ambitious but reputed company culture – People love working here—our eNPS for 2024 is 94!
* Country-specific details are provided in your contract.
Apply To This Job