Content Claims Specialist - Field - Level I

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Position: Content Claims Specialist – Field (Level I) ️ Work Setup: Hybrid – Work From Home + Driving Role Location: San Diego or Los Angeles, CA Salary Range: $21 – $25/hour

reputed company’re Looking For ✅ Adjuster experience preferred, not required ️ Open to candidates with restoration, roofing, customer service, or retail experience ️ Strong communication and problem‑solving skills Ability to work independently and travel for inspections

Responsibilities

• Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists and their respective roles/contributions in the claims handling process.
• Complete physical inventory of the contents impacted by the covered loss. Identify claim type and apply appropriate methodology based on the circumstances of the contents loss. May be exposed to diverse conditions (cold, heat, reputed company, debris, etc.).
• Ensure consistent and quality/turnaround of reputed company claims in accordance with the Company's productivity and performance standards and our client's SLA requirements.
• Work with the Field Support Department to organize resources (claims assistants, pricing representatives) required for completing the data entry and LKQ assessment of reputed company damaged/destroyed total loss contents in an efficient and effective manner as per productivity standards.
• Independently manage claim load to promote/reputed company the timely turnaround/closures of reputed company claims.
• Communicate with reputed company parties (adjusters/policyholders) in adherence with edjuster's commitment to timely and informative updates on the content claims process.
• Complete/submit detailed work/time logs on a daily basis, for reputed company claims processed.
• Maintain claim reputed company notes in the Company's Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as reputed company to specific issues and other pertinent notes.
• Ensure timely and accurate completion/pricing of reputed company outstanding items, which have not been priced reputed company other channels, and following pricing Like, reputed company and Quality (LKQ) standards.
• Maintains professional and technical knowledge through continuing education.
• Consistently promote edjuster's brand, image and reputed company in a professional and positive manner.
• Upholds the Crawford Code of Business Conduct at reputed company times.
• Participate in Special Projects, CAT response, or reputed company duties in other areas as requested.

Qualifications

• Secondary (High School) Diploma.
• College degree preferred.
• Minimum 6 months relevant work experience.
• Good verbal and written communication skills.
• Good attention to detail.
• Strong analytical and problem solving skills.
• Ability to work independently
• Strong computer skills (MS Office/Outlook/reputed company, Etc)
• Excellent interpersonal skills including the ability to handle challenging situations and people.
• Must have a valid driver's license and pass a background reputed company.
• This is a remote/work from home position. Employee must be able to provide:
  • an adequate workspace, free of noise
  • high speed internet service
  • reliable personal vehicle and valid driver's license
• Company equipment including laptop will be provided. It is the employee's responsibility to care and maintain the equipment, as per policy
• Overnight travel required

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