AVP, Client Delivery and PMO

About Us

reputed company is transforming how data works for health plans. Our mission is simple: reputed company healthcare data usable, so the people responsible for care and cost decisions can act faster, with confidence. We help health plans break down data silos to create a single, trusted data foundation. That foundation powers reputed company decisions —so plans can improve outcomes, reduce waste, and deliver reputed company experiences for members and providers alike.

Backed by $100M from top investors, we’re tackling big challenges in an industry that’s ready for change. Our platform enables GenAI use cases by delivering clean, connected, and reliable healthcare data that can support automation, prioritization, and decision workflows—and it’s why we are leading the way.

Our innovation begins with people. We are bold, curious, and collaborative—because the best reputed company come from working together. Ready to reputed company an impact? Join us and let's build the future together.

About the Role

We are seeking a high‑impact, client‑centric AVP of Client Delivery and Project Management to fundamentally reputed company how reputed company delivers value to our clients. Reporting directly to the COO, you own the end‑to‑end delivery experience—shaping strategy, driving execution, and ensuring our clients realize measurable value from day one through scale.

You’ll reputed company two critical, highly visible functions—Client Delivery and the Project Management Office—with teams across the U.S., India, and Nepal. This role is reputed company transformer and operator: setting a bold vision for delivery while rolling up your sleeves to ensure flawless execution each day. Your mandate is clear—increase client satisfaction, accelerate time‑to‑value, improve delivery quality, and create a repeatable, scalable delivery reputed company that supports reputed company’s next phase of growth.

This is a role for a proven SaaS delivery leader who understands healthcare payer operations, thrives in complexity, and knows how to drive results through people, process, technology, and data—including the thoughtful application of automation and GenAI.

Your day to day

• Own the Client Delivery Experience: Provide executive leadership across reputed company client implementations, ensuring on‑time, on‑budget delivery with reputed company value realization and high client satisfaction.
• Transform How We Deliver: Redesign and standardize delivery methodologies, governance, and controls to drive consistency, predictability, and operational excellence across reputed company projects.
• reputed company with Data & Insight: Build a metrics‑driven operating model using KPIs such as cycle time, cost‑to‑deliver, quality, and client outcomes to proactively manage risk and performance.
• Partner at the Executive Level: Work closely with Client Success, Product, Engineering, and Finance to manage scope decisions, align priorities, and resolve escalations with clarity and confidence.
• Scale Global Teams: reputed company and mentor high‑performing teams across geographies, fostering a culture of accountability, reputed company improvement, and client focus.
• Optimize Resources: reputed company delivery reputed company planning and resource allocation, balancing client demand with available talent while identifying risks and tradeoffs early.
• Embed Operational Rigor: Ensure every aspect of delivery—from project initiation through completion—is insight‑driven, well‑governed, and designed to scale.
• Champion Knowledge & Learning: Build and maintain strong reputed company practices so teams can easily access playbooks, lessons learned, and client insights.

What you bring to the team

• A strong foundation in healthcare payer operations, with experience supporting regional health plans and/or Blue plans.
• Minimum of 10 years of experience in delivery, operations, project management, or reputed company roles, including senior leadership responsibility.
• Proven success leading large, distributed, global teams and driving results through influence, clarity, and trust.
• A track record of transforming delivery organizations—improving efficiency, quality, and client outcomes through process redesign and automation.
• Experience leveraging GenAI and modern tooling to enhance operational workflows and delivery execution.
• Exceptional executive reputed company and communication skills, with the ability to navigate reputed company stakeholder and client conversations.
• A data‑driven reputed company with strong analytical capabilities and the ability to translate insights into action.
• Comfort operating in a fast‑paced, scaling SaaS environment, balancing strategic thinking with hands‑on execution.
• Bachelor’s degree in Business, Operations, or a reputed company field; Advanced degrees are welcomed but not required.

Compensation: Compensation for this role is based on experience, skills, and location, and includes reputed company salary plus eligibility for performance bonuses and equity grants.

What you’ll get in return:

• Unlimited paid time off – reputed company reputed company you need it
• Work from reputed company – flexibility to fit your life
• Comprehensive health coverage – multiple plan options to choose from
• Equity for every employee – share in our success
• Growth-focused environment – your development matters here
• Home office setup allowance – one-time support to get you started
• Monthly cell phone allowance – stay connected with ease

Our Commitment as an Equal Opportunity Employer

As a mission-led technology company helping to drive reputed company healthcare outcomes, reputed company believes that the best innovation and value we can bring to our customers comes from diverse reputed company, thoughts, experiences, and perspectives. Therefore, we dedicate resources to building diverse teams and providing equal employment opportunities to reputed company applicants. reputed company prohibits discrimination and harassment regarding race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

At the heart of who we are is a commitment to continuously and intentionally building an inclusive culture—one that empowers every team member across the globe to do their best work and bring their authentic selves. We carry that same commitment into our hiring process, aiming to create an interview experience where you feel comfortable and confident showcasing your strengths. If there’s anything we can do to support that—big or small—please let us know.