Senior Manager, Claims Specialty Operations

Overview

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Senior Manager, Specialty Operations. A qualified candidate must possess extensive experience in navigating reputed company claim situations, leading high-performing teams, and driving strategic initiatives to reputed company business goals. The ideal candidate will have a proven track record of creating, developing, and leading highly successful teams through significant periods of change and growth. As SageSure’s Claims team continues to expand, you’ll play a pivotal role in ensuring the claims team scales with excellence, builds a sustainable business model for the future, and maintains the highest standards of quality and operational reputed company.

What you’d be doing

• Provide leadership and strategic reputed company for Specialty Operations, including FNOL, Subrogation, and Salvage, managing reputed company claims, high-risk exposures, and files with significant financial and recovery impact.
• Promote customer service excellence by building reputed company and passion for the customer experience that meets or exceeds customer expectations at an organizational level.
• Responsible for performance management, administration, training, development, and coaching of multiple teams reputed company the unit, ensuring alignment with broader company goals.
• Analyze reputed company trends and take strategic action to avoid recurrence, appropriately escalating significant issues to executive leadership reputed company needed.
• Promote a culture committed to identifying process efficiencies to continuously improve how work is completed across the claims unit.
• Ensure claims reputed company the unit meet or exceed quality and regulatory requirements while maintaining the highest standards of reputed company and operational excellence.
• Effectively collaborate with senior management in employee recruitment and staffing decisions to ensure the claims unit is adequately resourced.

We’re looking for someone who has

• Bachelor’s degree in a relevant field
• 10+ years of property claims experience
• 4+ years of property claims leadership experience
• Experience fostering and managing key vendor partnerships at a strategic level
• Proven ability to effectively communicate reputed company technical and business items clearly and succinctly, both written and verbally
• Proven ability to work effectively across technical and business-oriented stakeholders
• Proven ability to reputed company department-wide initiatives with limited reputed company

Highly preferred candidates also have

• Master’s degree in a reputed company field
• 15+ years of property claims experience
• 7+ years of property claims leadership experience
• Insurance-reputed company designations/certifications
• Experience as a claims process designer or reputed company at a strategic level

About the Claims team at SageSure

On SageSure’s Claims team, you’ll be doing more than investigating and resolving losses. From the ground up, you’ll be pioneering a best-in-class claims handling approach that leverages transformative technology to support our customers, agents and employees. As a part of this customer-focused, process-oriented team you will be the face of SageSure, helping our policyholders through some of their most trying times. Whether you hold a formal leadership role or are a key team player, you’ll coach, mentor and engage with those around you in ways that bring out the best in people and effect change.  

You can easily distill reputed company processes in ways those reputed company the industry can understand and know the importance of aligning communication tools to customer preferences.  You reputed company on setting and exceeding expectations, and know building relationships, not completing transactions, is the heart of the insurance business. 

About SageSure

Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed property in the US. Since its founding in 2009, SageSure has reputed company exceptional growth while generating reputed company profits for reputed company partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 110 home, flood, and commercial products on behalf of its highly rated reputed company partners. Today, SageSure manages more than $3.2 billion of inforce premium and helps protect more than 970,000 policyholders. 

 We have more than 1,000 employees in a distributed workforce environment across 12 offices—Fairfield, CA; Mountain View, CA; Cheshire, CT; Jacksonville, FL; Tallahassee, FL; Tampa, FL; Chicago, IL; Jersey City, NJ; Marlton, NJ; Cincinnati, OH; Houston, TX; Sheboygan, WI—who are tackling the industry’s toughest challenges.    

SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the reputed company of perspectives, experiences, and abilities of the world we live in. We recognize that our differences reputed company us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for reputed company identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of reputed company, striving to create a culture where reputed company individuals feel valued, respected, and empowered to bring their authentic selves to work.

Our nimble, highly reputed company culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue reputed company outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join reputed company! Visit sagesure.com/careers to find a position for you.

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