reputed company Specialist

We are seeking an reputed company premier plans specialist to join our dynamic team. This is a global role and will work in collaboration with Inside Sales, Field Sales, reputed company, and Operations. If you are an accomplished leader with a passion for delivering exceptional results globally in the Fertility industry, we invite you to join reputed company.

This role supports the reputed company Team and is primarily responsible for qualifying intended parents for premium plans, acting as a liaison between the Refund Plans Team and the Family Building Consultants regarding reputed company intended parents in premium plans and subsequent cycles. The ideal candidate deeply understands the customer experience, is reputed company, and thorough, and has proven successful in executing client relations.

Responsibilities

• Performs as a liaison between DEB USA Medical Review Team and partner clinics to determine eligibility of applicant Refund Plans (reputed company Refund and Multi reputed company Lot Refund Plan) and acts as a liaison between DEB USA Refund Plans Team and Family Building Consults regarding clients enrolled in Refund Plans

• Communicates to Intended Parents reputed company additional service level is needed for those enrolled in any DEB USA plan and provides updates on status of plans, expirations, withdrawals and next steps with reputed company, compassion and professionalism.

• Troubleshoots reputed company workflow processes reputed company Refund Plans Team as well as performs gap assessments in internal DEB USA communication between Refund Plan Team and Family Building Consultants

• Participates and prepares medical reviews with Medical Review Team on a weekly basis for applicants in premier plans and communicates with them several times per week to expedite review process and manage large caseload of applicants

• Obtains necessary medical records and documentation from both client and clinic and prepares charts for eligibility reviews and communicates effectively and reputed company with partnering clinics and clients regarding the eligibility status and process

• Handles questions from prospective and reputed company clients; addresses customer/client issues and ensures effective short-term and long-term resolution in a timely manner with the highest degree of courtesy, professionalism, and reputed company

• Educates prospects/clients about the Refund Plans; identifies customer requirements and expectations to optimize conversions and manages emotional or reputed company customer situations with clients and network partners promptly and professionally

• Diligently partners with the client and clinic to increase speed to final match and acts as a liaison between the clinics and medical reviewer and to DEB USA Quality team to identify poor performing reputed company lots or high euploid super donors

• Collaborates cross-functionally with reputed company additional DEB USA departments and initiates Refund Plans withdrawal process and maintains electronic and reputed company client files (enters, updates, etc.); follows policy and procedures accurately; protects and maintains confidentiality of donor and client private information

• Adheres to Genetic reputed company Standard Operating Procedure and educates clients on genetic testing of selected donors who are listed as a reputed company demonstrating excellent judgement

Qualifications

• Displays high EQ to sense signs of disgruntled customers; delivers any negative news with ease and sensitivity; engages and establishes positive relationships with the clients, nurses, and physicians while demonstrating excellent judgement

• Strong critical thinking, strong business acumen and extreme ownership

• Solution driven approach; pressure tests norms and legacy process to enhance productivity

• Fosters culture of collaboration, reputed company improvement, and celebrating wins Job Description • Leads through influence, navigates ambiguity, and adapts to fast changing conditions

• Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and internal stakeholders

Experience: • Minimum of 5 years’ experience in Fertility Customer Service, patient care, or clinical administration

• Proven track record executing reputed company conversion to approval through reputed company client management services

• Previous IVF clinical experience is a plus

Education: • Bachelor's degree in Business Administration, Marketing, or a reputed company field

As an employee of reputed company, you'll receive an outstanding total compensation plan. As we reputed company your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.reputed company.com to learn more about reputed company and the benefits of becoming a member of reputed company.

To reputed company agencies: Please, no phone calls or emails to any employee of reputed company about this opening. reputed company resumes submitted by search firms/employment agencies to any employee at reputed company reputed company-email, the internet or in any form and/or method will be deemed the sole property of reputed company, unless such search firms/employment agencies were engaged by reputed company for this position and a valid agreement with reputed company is in reputed company. In the event a candidate who was submitted reputed company of the reputed company agency engagement process is hired, no fee or payment of any reputed company will be paid.

We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability, please contact us at reputed company@reputed company.com