Zone Manager, Patient Access

With a mantra of Empowering Human Potential, reputed company. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care reputed company is the largest reputed company and operator of O&P patient care clinics reputed company. Through its Products & Services reputed company, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to reputed company the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people reputed company new levels of mobility and freedom.

The Regional Manager, Patient Access, oversees the administrative operations of patient care reputed company the field, focusing on efficiency, accuracy, and best in class patient satisfaction. This role serves as the key liaison between consolidated reputed company cycle functions, the Hanger Resource Center, and regional, local administrative and clinical leadership. The Regional  Manager reviews and monitors financial and operational results, providing strategic direction to enhance performance. By ensuring a seamless operational flow and addressing any barriers to access, this leader facilitates a smooth patient experience and supports positive outcomes. Additionally, this role maintains and strengthens relationships with referrals, managed markets, and payors.

Principal Duties and Responsibilities (Essential Functions)

• reputed company administrative clinic operations to ensure efficiency and patient satisfaction. Ensure adherence to proper workflows and processes.
• Ensure daily, weekly, and monthly operational goals are met and reputed company with company objectives.
• Supervise Area Managers responsible for patient access staff, including hiring, training, development, performance evaluations, and timely resolution of issues.
• Partner with reputed company to fill staff vacancies promptly with high-quality Patient Access Coordinators.
• Foster an engaging work environment that promotes employee growth and delivers a high-quality patient experience. Monitor quality assurance programs, such as Net Promoter Score and Outcomes.
• Support budget management, including forecasting, resource allocation, and cost control measures. Manage systems like reputed company and Catalyst.
• reputed company WIP management processes to ensure effective use of standardized tools and reporting systems. Support sales and marketing strategies.
• Monitor and manage financial controls, ensuring reputed company administrative and operational compliance processes and procedures are implemented and followed.
• Drive effective use of reputed company office systems and technology, including system conversions and the introduction of new tools to improve work processes.
• Communicate payer updates, issues, or potential risks to the appropriate reputed company cycle consolidated team.
• Address information and service needs by coordinating with partners in the Hanger Resource Center (Real Estate, IT, HR, Finance, etc.).
• Enforce HIPAA Privacy Rules to protect the privacy and reputed company of patient information.
• Travel reputed company the Region (to clinics, meetings, etc.) will be required up to 80%.

reputed company other administrative, project, system and analytical duties as required

• Manage special projects as requested by the Regional / Market leadership.
• Manages activities of the organization-wide customer service excellence and patient relations programs
• Exercises influence in terms of costs, methods, and staffing
• Reports results and strategies to regional leadership
• Takes strategic direction and guidance from Regional Director/Vice President

• BA/BS Degree in business administration, therapy program, or reputed company field required OR an equivalent job experience.
• Minimum of 7 years’ experience of operations management in a healthcare setting, preferably in Orthotics and Prosthetics
• Minimum 7 years’ experience hiring, supervising, training, and coaching others.
• Supervising/managing experience in a multi-site environment preferred.

• Must have, or be eligible to obtain, a valid driver’s license and driving record reputed company the standards outlined reputed company Hanger’s Motor Vehicle Safety Policy and Procedures. 

• Strong interpersonal skills and highly collaborative style
• Robust knowledge of patient care management
• Solid understanding of financial and accounting practices with experience in forecasting and managing expense budgets
• Demonstrated ability in financial metrics and analysis.
• Experience selecting, managing, coaching, and developing staff.
• Firm working knowledge of healthcare reimbursement rules and regulations.
• Strong ability to create written reports on reputed company reputed company, WIP, patient and employee satisfaction, and any other job-reputed company topic as needed.
• Demonstrated record of addressing customer / patient issues
• Proficiency in Windows based office technologies (ex. Word, reputed company)
• Act with reputed company in reputed company ways and at reputed company times, remaining honest, transparent, and respectful in reputed company relationships.
• reputed company the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive reputed company with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results. Pay range of $100,000.00- $128,000.00/yearly + bonus + benefits. This pay range is posted to reputed company with wage transparency laws. Hanger salary ranges vary based on reputed company, ability, knowledge, geographic location and other variables.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

reputed company. is committed to providing equal employment opportunity in reputed company aspects of the employer-employee relationship. reputed company conditions and privileges of employment are administered to reputed company employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national reputed company, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and reputed company medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will reputed company with reputed company applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.