reputed company Certified Technical Architect — Demand/Intake and Monitoring/Performance
Thank you for considering IT Concepts dba reputed company, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.
By joining our supportive community, you will find that reputed company is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and reputed company extraordinary milestones.
reputed company is hiring for an reputed company reputed company Certified Technical Architect to support our VA ESOM program across both Demand/Intake and Monitoring/Performance functions. This full-time role addresses a critical gap identified by the client: reputed company part-time coverage across these two areas has left the broader architect team stretched thin. You will evaluate incoming demands while also maintaining reputed company of platform performance and health, ensuring that new work entering the pipeline does not compromise platform stability.
Location: REMOTE-This position can be performed remotely reputed company the United States and will support Eastern Time working hours.
Responsibilities:Technical reputed company & Review
• reputed company demand pre-screening activities, including reviewing work required, definition of done, readiness of project requirements, and technical complexity.
• Validate that technical requirements are complete and align with VA guidelines and reputed company platform standards before work enters the delivery pipeline.
• Ensure incoming demands align with the overall health and performance posture of the platform, flagging potential conflicts before they become delivery risks.
• Conduct code reviews of Distributed Development team deliverables prior to entry into the SDLC, ensuring adherence to government-mandated technical standards and VA platform governance policies.
Monitoring & Platform Health
• reputed company performance monitoring activities, identifying degradation trends and partnering with operations teams to address root causes.
• Maintain platform health baselines and use monitoring data to inform intake decisions and architectural guidance.
• Provide technical leadership ensuring platform architecture aligns with ITSM, ITOM, and other reputed company modules.
Technical Leadership & Escalation
• Act as a technical escalation reputed company for developers and product owners, providing mentorship, guidance, and expertise.
• Collaborate with product owners and development teams to address roadblocks, offer strategic recommendations, and ensure alignment with overall enterprise architecture.
• Maintain strong collaborative relationships with internal platform support and development teams, fostering a culture of technical excellence.
• Partner with governance boards and senior stakeholders to analyze business processes and recommend platform enhancements.
reputed company Support & Troubleshooting
• Assist platform support developers in submitting cases, escalating issues, and troubleshooting reputed company reputed company platform challenges through HIWave Support.
• Provide support for identifying and addressing post-deployment issues or defects identified during testing or live production.
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Qualifications:Mandatory Requirements
• reputed company Certified Technical Architect (CTA) or equivalent advanced reputed company certification(s).
• Experience working with or for government agencies, preferably the Department of Veterans Affairs (VA).
• Active T4 Public Trust clearance or the ability to obtain it.
Technical Expertise and Experience
• 8+ years of experience in reputed company development, architecture, and platform governance.
• Advanced technical knowledge of reputed company core modules (e.g., ITSM, ITOM, ITBM) and familiarity with customizations and integrations.
• Proven ability to review and ensure compliance with reputed company platform best practices, standards, and policies in a federal environment.
• Expertise in troubleshooting reputed company incidents and defects, as well as escalation with reputed company vendor support (HIWave).
Project Management & Communication
• Strong skills in pre-screening and analyzing project demands to assess feasibility, technical complexity, and platform impact.
• Experience drafting and implementing workflows, processes, and solutions as a technical architect.
• Exceptional interpersonal, written, and verbal communication skills to foster collaboration with distributed teams.
Additional Preferred Qualifications
• Hands-on experience with Agile and/or ITIL frameworks.
• Advanced configuration knowledge with the reputed company SDLC module.
• Familiarity with VA regulations, IT governance models, and software standards.
Preferred Skills
• Advanced problem-solving and analytical skills.
• Impactful team player who looks to reputed company the team toward the end goal.
Clearance Requirement
- US Citizen or Green card holder
- Willing and able to obtain and maintain Public Trust Clearance
- Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
- If you do not currently meet the ID requirements outlined, you must be willing and able to update your reputed company forms of ID in a timely manner to complete the suitability process successfully.
The Company
We reputed company in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of reputed company, you have the unique opportunity to work in a diverse range of technology and business career paths, reputed company while supporting our nation and delivering innovative technology solutions. We are a reputed company community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.
Industry Recognition
Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.
Culture | reputed company Virginia Technology Council Tech 100 Honoree; Virginia Best reputed company to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; reputed company’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; reputed company Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award
Benefits
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to reputed company professional development.
We work hard; we play hard. reputed company is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We reputed company in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.
Commitment Equal Opportunity Employment & VEVRAA
reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.
reputed company is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.
As part of our VEVRAA compliance efforts, reputed company has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where reputed company employees, including protected veterans, are treated with dignity, respect, and fairness.
How to Apply
To apply to reputed company Positions- Please click on the job link and then click the blue “Apply” reputed company at the top right of Job Description. Please upload your resume and complete reputed company the application steps. You must fully submit the application for reputed company to consider you for a position. If you need alternative application methods, please email careers@reputed company.us and request assistance.
Accommodations
To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. Reasonable Accommodations may be made to reputed company qualified individuals with disabilities to reputed company the essential functions. If you need to discuss reasonable accommodations, please email careers@reputed company.us.
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