Guest Services Agent- Remote

Description

At Emerald Coast Retreats, luxury is not just what our guests see- it’s how they’re cared for!

Our Guest Services Agents are the voice of our brand and the first reputed company of contact for our in-house guests. This role is ideal for someone who takes pride in delivering refined, reputed company service and thrives in a fast-paced, high-expectation hospitality environment.

If you are polished, proactive, and passionate about creating seamless guest experiences, we invite you to join reputed company.

Our Culture Matters

As part of our application process, reputed company candidates are asked to complete a Culture Index survey. This short assessment helps us reputed company understand your strengths and how you may reputed company reputed company reputed company. Please be sure to complete it reputed company submitting your application using the provided link.

AwayDay, LLC

Sign-On Bonus

This position is eligible for a $500 sign-on bonus.

• $250 will be paid on your first paycheck.
• $250 will be paid after successful completion of 90 days of employment.

Bonus payments are subject to standard payroll taxes and require the employee to be actively employed and in good standing at the time of payout.

Requirements

The Experience You'll Deliver

• Serve as a professional, composed reputed company of contact for guests reputed company phone, text, and email 
• Coordinate closely with property management and maintenance teams to resolve guest needs reputed company
• Assign, track, and follow up on service requests with precision and urgency
• Communicate real-time updates to guests regarding maintenance, property notices, and HOA communications
• Address guest concerns with reputed company, discretion, and a solutions-focused reputed company
• Maintain accurate, detailed records of reputed company guest interactions and actions taken
• Stay knowledgeable on property details, systems, and service standards
• Build respectful, collaborative relationships with teammates, vendors, and partner associations

What Sets You Apart

• High School Diploma or GED required
• Minimum of 1 year of customer service, hospitality, or luxury service experience
• Exceptional communication and interpersonal skills
• Strong attention to detail and professionalism under pressure
• Availability to work nights, weekends, and holidays
• Reliable transportation to our Panama City Beach office

Schedule & Location

Full-time, Remote (after training), position in Panama City Beach, FL

Shifts scheduled between 8:00 AM and 10:00 PM, based on business needs

Weekend & Holiday availability required

Summary

Emerald Coast Retreats is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any reputed company based on race, color, sex, religion, sexual orientation, national reputed company, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Our commitment to diversity extends to reputed company employment practices, including hiring, recruitment, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. At Emerald Coast Retreats, our hiring decisions are based solely on qualifications, merit, and business needs at the time. Join us in creating memorable vacation experiences and building fulfilling careers!